Job description

Elvis Presley Enterprises
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.

In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.

Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.

Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.

This is a full time position located at The Guest House at Graceland having evening/night hours (11:00pm-7:00am) with variable working days to include week-ends, evenings, holidays and overtime as required with benefits after completion of 60 day introductory period. This is an internal/external recruitment.

RESPONSIBILITIES: Under the supervision of the Guest Service Manager of The Guest House at Graceland:

• Ensure that all guest stays are pleasant and positive.
• Provide night front desk service to problem solve guests’ complaints reaching a positive solution within the company guidelines.
• Accurately compile the guest bill for presentation.
• Reconcile all accounts ensuring all charges are correctly posted to the proper guest account.
• Perform trial balance of accounts to ensure all accounts are posted correctly and making adjustment entries as necessary.
• Account for the daily activity and provide appropriate documentation to the General Manager.
• Prepare Management reports, including but not limited to, room status reports, food/beverage reports, and housekeeping reports.
• Finalize the audit by clearing and storing the information as well as setting up for the next day.
• Maintain office equipment.
• Complete special projects as required.
• Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of daily hotel operations; previous experience with Opera reservations systems is preferred; must have demonstrated experience as a night auditor with knowledge in accounting procedures; must be familiar with computer systems and/or “property management” systems to retrieve, input, and compile necessary information for audit; must possess demonstrated competencies in both the oral and written communications in order to deal with the complexities that exist among and between the various hotel departments front office staff and the guests; ability to maintain confidentiality; must have the necessary skills to work with a wide variety of individuals; ability to problem solve.

APPLICATION PROCESS: Please submit an application online through the Company website at www.graceland.com/careers . Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.

Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.