Job description
A position in the front desk as a Night Auditor is a combination of administrative work and problem solving. The position is responsible for running the end of day reports, answering incoming phone calls, greeting guests and directing them appropriately, checking in and checking out guests, answering guest questions and providing information about the hotel, keeping all areas of the hotel clean and stocked, and performing other duties as directed by the manager.
Responsibilities:
- Greet guests with a smile.
- Answer the phone and direct calls when necessary.
- Answer inbound emails and handle customer requests.
- Deal with complaints in a courteous manner.
- Update agent records and track customer information.
- Manage complex scheduling requests.
- Provide directions to guests and ensure that they are able to check in as comfortable as possible.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
- Referral program
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Bonus pay
- Commission pay
- Tips
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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