Job description
Overview:You will provide friendly, efficient, and hospitable service at the front desk, provide efficient and friendly check in and check out service for our late night arrivals and early morning departures. You will run the night audit process through the PMS system which is Opera.
Responsibilities:
Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests. Verify and swipe credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and/or house accounts as needed. Retrieve messages, mail, and facsimiles for guests as requested. Research and perform revenue audit function. Upon completion of audit, input information into general ledger system. File paid invoices in night audit packs. Research and respond to charge inquiries on a timely basis. Send copies of guest folios on a timely basis via fax or mail. File registration cards in suite number order. Notify guests of incoming faxes using the message function on the computer.
Qualifications:
Experience working at the Front Office in a Hotel and Night Audit experience is preferred. High school graduate or equivalent. Fluency in job related English, both verbal and non-verbal, bi-lingual preferred. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
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