Job description

Top 3 skills - Must have solid DWDM experience at least 3yrs, troubleshooting telecom, experience in NOC.
Fast pace environment
Training: on the job, shadowing. Training could be 4wks or longer depending on the progression.
Candidate should have 5-10yrs, will consider Junior engineers but will pay a lower hourly rate.
6 month contract w/possible extensions

***Position requires worker to have COVID-19 vaccine.***

Network ENGINEER II

Please note: This position will will start out in a hybrid work arrangement and will transition to completely onsite as of 10/1/22.

When we report to the office, the location will be in downtown Denver.

There are two shifts, each including one weekend day: Sun-Wed or Wed -Sat.
7am-5:30 pm or 2:00 pm-12:30 am

The Role
Responsible for the day to day break/fix activity of monitoring, troubleshooting and correcting problems on a customer owned DWDM Network.
The Optical Operations tech will complete the prompt detection, resolution, escalation and reporting of service impacting events and incidents. The position is an escalation interface between Lumen and the customers it serves, and it requires professionalism and excellent customer service skills. Shift patterns for this role are required to cover the network monitoring 7 days a week.

The Main Responsibilities
Ensuring network reliability, availability, compliance with customer Service Level Agreements (SLAs), scheduling, preparing and actioning network maintenance requirements.
Coordinates, monitors, and tracks customers global optical network including incident management, repair and maintenance, opening and closing incidents, preventive maintenance, and resolution of customer issues.
Works closely with customers Network Development, Engineering, Operations, Product Development, and Account Team personnel to ensure network reliability, customer satisfaction and support other functional teams to
Drive innovative solutions to ensure operational excellence, best in class customer service, and continual process improvement is continually realized.
Drive proactive Problem Management and Continual Service Improvement.

What We Look For in a Candidate
Experience with carrier grade optical networks operations and equipment.
Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.
Ability to handle situations involving conflict while promoting a positive company image.
Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions.
Strong analytical or organizational skills.
Ability to work weekends.
Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs.

EOE

Issac

248-537-9037

Job Type: Contract

Salary: $50.00 - $55.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Denver, CO 80206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location

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