Job description
Location: Remote working (UK Flexible location)
Hours: 35 hours per week, we would be interested in full time and part time applicants
Contract type: 6-month fixed term
Salary: £17,964 - £18,879 per annum (pro rata), salary includes a home working allowance
Could you provide telephone support to people affected by the Ukraine crisis?
Hours: 35 hours per week, we would be interested in full time and part time applicants
Contract type: 6-month fixed term
Salary: £17,964 - £18,879 per annum (pro rata), salary includes a home working allowance
Could you provide telephone support to people affected by the Ukraine crisis?
We are recruiting 6 x National Support Line Call Handlers to join our team. As part of our continued commitment to support people impacted by the Ukraine conflict, we have developed a National Support line dedicated to helping people who need support during this uncertain time.
As a Call Operator on our National Support Line, you will provide much-needed help for people in need of support, who may have been affected by a current disaster or emergency. You will work as part of a team, answering calls using our remote call centre system, and providing written responses where needed. If you are caring & resilient, with a confident phone manner, this could be the ideal opportunity for you.
While the nature of the call you receive will vary, you will predominantly be supporting people who have fled the conflict in Ukraine, who may be experiencing family separation, destitution or homelessness as a result of the crisis. You’ll help them seek information about the support available to them now that they have arrived in the UK, signpost them to the appropriate service or team and provide much needed emotional support. You’ll help these vulnerable people and ensure they are connected the right support.
This will be an incredibly rewarding role for the right person, you’ll be making a tangible difference to the people you support and helping us achieve our goal of supporting people in crisis. Interested? Full training will be provided to allow you to confidently complete this role to the best of your ability.
The target start date for this role is the 10th October
Could this role be for you?
Could this role be for you?
To be successful in this position, we hope you have:
- A good telephone manner demonstrating patience, empathy, and concern for others
- The ability to work as part of a team as well as on your own
- Confidence using IT - including Microsoft Office
- The ability to provide callers with practical and emotional support, and signposting as appropriate
- Good timekeeping skills
- The ability to remain calm in a fast-paced environment
Say hello to the team
This role sits within our National Support Line team, our objective is to provide a place for people to turn to in times of need. Originally established as part of our Coronavirus response, we provide an access point for direct support from BRC's Local Area teams for people directly affected by the crisis: this can include providing support to people who have been affected by major events, such as terrorist attacks or large scale events such as the Coronavirus pandemic national ‘lock-down’; helping people who have fled the conflict in Ukraine, seek information about the support available to them now that they have arrived in the UK, or UK hosts calling on their behalf; or listening to people who have experienced a change in life circumstances and don’t know where to turn to for the help they need.
Increasingly, we're also there to provide a listening ear to people who are lonely or struggling to cope, and we provide access to information and signposting to other services both within and external to BRC.
The Support Line's calls are managed by a dedicated team of staff and volunteers who are all connected by the common goal of providing much needed support to the people in our society who need it most.
Closing date for application is 23:59 on the 2nd October 2022, with interviews to take place shortly after
Should you have any questions on this role please email us at recruitment@redcross.org.uk quoting vacancy ID 6215
Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.
What you’ll get in return
As well as a rewarding role within a global charity; we offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
- Genuine investment in your development
- Discounts from a range on online and high street retailers with our Blue Light Card
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.
Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
We are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis
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