Access Systems is seeking to add to our growing team. If you are detail oriented person that strives to ensure that documentation is up to date, accurate and complete, this position is for you. Ensuring that our customers networks are properly documented, backups are running smoothly, tools are deployed, and patching is complete and automated are just a few of the items that need constant attention and improvement. This position will oversee the maintenance of these systems and be instrumental in continuing to develop and automate tasks for our clients.

RESPONSIBILITIES:

• Document and prepare our incoming and existing customer environments for remote support.
• Optimize, support, and help own our remote monitoring and management software stack, including customer backups, patching and more!

• Analyze reporting to ensure applications, settings, and tools are appropriately deployed, configured, and running; resolve issues with at team.
• Research and remediate alerts generated by our various MSP tools.
• Assist in performing network reviews, simulated phishing campaigns, risk assessments and analysis.
• Work together with other team members and partners to continue to automate and enhance our service offerings.

QUALIFICATIONS:

• Minimum of two years of technical experience working in general IT and/or help desk.
• Experience in creating and running scripts to automate processes.
• Associates or bachelor's degree in computer science, MIS, related field or equivalent experience working in general IT.

BENEFITS:

• Full benefits package, including 401(k) medical, dental, and vision insurance.
• Career advancement & training opportunities.
• Company events and team events including an annual technician-only weekend retreat!
• Paid time off and holiday pay.

Access Systems is an Equal Opportunity Employer.

Job Type: Full-time

Job Location: Onsite - Waukee Office