Would you like an opportunity to bring your talent, passion, and perspective to a rapidly growing company with a collaborative team environment? We are searching for a highly motivated MRO Support Specialist to join the team at Imperial Supplies.

What is Imperial Supplies?

Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Why should you join Imperial?

• Competitive salary
• Hybrid / Remote schedule
• Monday – Friday work schedule, no nights, or weekends!
• Immediate medical, dental, vision; 12 hours of PTO for every full month worked, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!

• Verify accuracy of part numbers, provide inventory levels, lead times, tracking, and necessary updates regarding Grainger shipments upon request to Account Advisors, Regional Sales Managers, and National Account Executives. Coordinate returns of product.
• Interface with systems to determine how to best service Imperial customers ordering Grainger product based on knowledge of Grainger’s standard processes. Understanding the financial and workflow implications to both Grainger and Imperial when utilizing additional resources to expedite requests.
• Manually intervene and process orders held up from shipping and communicate to correct team members when a decision altering the value of the order is necessary. Facilitate any adjustments needed through IT.
• Coordinate with internal and external partners to investigate and resolve invoicing discrepancies.
• Work closely with Product Support to generate quotes, orders, and provide follow up administrative support for items not carried, as well as for direction on resolutions requiring contact with vendors or a third parties.
• Work effectively with others in a team-based environment to accomplish organizational and department goals. Build strong relationships with Imperial and Grainger contacts and support a culture of adaptability, change management, and continuous improvement by identifying and suggesting process improvements.

• High School Diploma or Equivalent
• One (1) year or more of previous product management, office/purchasing, customer service, or sales experience

• Post High School Technical School Education
• Five (5) years or more of experience in a problem-solving customer service environment

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.