Mobile Device Support Junior Administrator
Job description
Department: IMT-Customer Support
Employer: State of New York
Payroll Title: TH Instructional Support Specialist, NSSL3
Bargaining Unit: UUP (State University Professional Services Unit)
Salary: Commensurate with Experience
Work type: Full-time
Location: Syracuse
Categories: Information Management & Technology
The Mobile Device Support Junior Administrator will provide first level support for mobile devices. The Junior Administrator will install, troubleshoot, and repair mobile hardware and software applications. Installations include new devices, departmental moves, and migrations from existing devices. The incumbent will research and resolve hardware and software issues as necessary. The Mobile Device Support Junior Administrator will troubleshoot connectivity issues with mobile devices and perform rounds, as needed, and will provide supplemental support for PC/Mac. Will assist in developing loss prevention practices. Develops and manages workflows for mobile devices in the Upstate environment.
Bachelor's degree and a minimum of one (1) year of experience to include PC/Mac/iOS/Android support and customer service OR equivalent combination of education and experience, plus excellent communication and interpersonal skills required.
Experience utilizing Intune and JAMF is preferred.
Monday-Friday, 8:00a-4:30p
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
Advertised: Jan 13 2023 Eastern Standard Time
Applications close:
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