Job description

Point North Networks, Inc. is a Managed IT Services & Private Cloud Hosting company based in Inver Grove Heights, MN. We are a small team of dedicated individuals who are passionate about Information Technology, and their clients’ success. We are seeking a Microsoft 365 Support Specialist ready to take on responsibility, plan their path forward, and looking to grow along with our continued successes.

You will be working out of our Inver Grove office to deploy, migrate, maintain, upgrade, and manage an Active directory and Office 365 Cloud/Hybrid environments to our clients via phone, ticket, and on-site.

As a successful candidate, you must exhibit outstanding troubleshooting and technical skills. You must be able to adapt to a variety of circumstances quickly, while remaining positive and lighthearted in your customer interactions. You will routinely interact with the clients, representing the company at every step. We are looking for individuals who want to grow, are passionate about IT, and are ready to go all in with us.

Point North Networks, Inc. is an IT Managed Services & Cloud Hosting company based in the Twin Cities.

Responsibilities:

· Serve as O365 subject matter expert within the organization for all staff while delivering enterprise-wide solutions to our clients.

· Work with messaging technologies, particularly Office 365, Exchange Online, Microsoft Teams and Intune.

· Work and handle issues at it relates to Azure AD, SharePoint Online, OneDrive for Business, and Microsoft Teams.

· Perform cloud migrations from on prem email and file systems to 365 Exchange & SharePoint.

· Plan & deploy 365 Cloud services.

· Phone, email, and helpdesk support for our Managed IT customers using 365 services.

· Document customer issues.

• Various system administration duties when needed.

Job requirements:

• Excellent customer relationship & communication skills.
• Basic troubleshooting & analytical skills.
• Self-Starter.
• Motivated.
• Must love documentation.
• Experience with Microsoft 365 Services
• Experience with Active Directory & Azure AD.
• Experience with SharePoint design and implementation on Microsoft cloud.
• Experience performing email & data migrations on Microsoft cloud.

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package include:

• Competitive salary
• Paid Time Off
• Medical plan
• Company Matched SEP IRA

Plus, we work to maintain the best possible environment for their employees, where people can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning and culture.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Compensation package:

• Yearly pay

Experience level:

• 2 years

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Microsoft Windows 365 Administration: 5 years (Required)

Work Location: Hybrid remote in Inver Grove Heights, MN 55076

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