Job description

Essential Functions:

• Be responsible for enforcing facility rules.
• Maintain order in lobby area.
• Be responsible for making sure members and guests are greeted as they enter the building and that they are scanning in if members or signing in on log sheet if a guest or spectator.
• Assist member services area with members needing keys, racquetballs, towels, etc.
• Report unsafe conditions immediately to supervisor or other person of responsibility if your immediate supervisor is not available.
• Follow all YMCA policies, rules, regulations and procedures.
• Follow departmental dress code. No alterations to the dress code are allowed.
• Complete incident and accident reports as necessary.
• Attend staff meetings and trainings as required.
• Help with other YMCA functions and duties as assigned by supervisor
• Know appropriate emergency and safety procedures and proper exits for everyone in the facility.
• Exemplify the YMCA core values of caring, respect, responsibility and honesty.
• Performs other duties as requested by supervisor.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Must be able to multi-task.
• Answer the phones.
• Must be able to operate a computer.
• Must be willing to learn or know about the YMCA programming, mission, functions, etc.
• Be aware of member alerts.
• Contact proper staff for deliveries.
• Contact proper staff for membership sign ups.
• Maintain check in station area in a clean and orderly fashion with no clutter on counter.
• Responsible for making sure all documents used on a daily basis are filled in, this includes the brochures on the wall.
• Make welcome calls in a timely manner.
• Make sure new membership packets are made up and always available
• Provides excellent service to members, guests, and program participants in the building, on the phone, and at the desk. Contribute to member retention.
• Sells programs, day passes, memberships, merchandise, etc as necessary.
• Identify and actively resolve membership or guests concerns and inform supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Balances cash drawers daily. Resolves discrepancies prior to leaving shift.
• Completes all tasks assigned in a timely and accurate manner.
• If at Long Beach Branch make sure Wellness Floor is cleaned each shift.
• Help members with questions regarding use of machines (Long Beach Branch)
• Cash Management

Qualifications:

• At least 18 years of age
• Previous experience working with diverse populations
• High School or equivalent diploma
• CPR/First Aid/AED/Oxygen certifications within 30 days of hire.
• Complete Westbend Insurance training prior to hire and as required going forward.
• Excellent interpersonal and problem solving skills.
• Must be able to multi-task.
• Must have excellent/proper phone etiquette skills.
• Must have basic knowledge of computers.
• Must be willing to learn or know about the YMCA programming, mission, functions, etc.

Physical Demands:

• Must be able to stand for long periods of time
• Must be able to respond quickly to emergency situations

Applications are available at all branch locations or at www.lpymca.org. Please return completed applications to 901 Michigan Ave., La Porte, IN 46350 in order to be considered for employment.

Job Type: Part-time

Salary: $7.25 /hour

Job Type: Part-time

Salary: $7.25 /hour'
'
Work Remotely

• No

Job Type: Part-time

Pay: $8.50 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• La Porte, IN 46350: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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