Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Job Title: Medical Secretary

Summary

The Medical Secretary will provide patient care at the front end of the office. The Medical Secretary will be responsible for all aspects of the check-in and check out windows, including but not limited to, customer relations, good communication and computer skills (scheduling, registration) while maintaining professional patient care. Must be extremely flexible and able to adapt to the many variable working conditions impacting all aspects of the role relating to overall workload, speed/pace in which they perform, tasks performed, timeliness of completion, etc.

Essential Duties and Responsibilities

It is expected that all duties and responsibilities of this position will be performed in a manner that reflects the values of Catholic Healthcare Partners, which are Human Dignity, Justice, Compassion, Sacredness of Life, and Service

Greets visitors, ascertains nature of business, and directs visitors to appropriate person
Answers telephone and gives information to callers or routes call to appropriate staff member

Schedules and reschedules appointments when necessary
Makes out daily bank deposits
Enter new and existing patients information and changes in computer

Verifies insurance information in the CarePATH system
Collects payments and co-payments from patients
Posts patient co-pays/account payments
Prepares, receives, and distributes office mail daily
Assembles/mails out new patient welcome letters
Has patient complete HIPAA policy and other necessary forms

Must be trained and competent in the Scheduling and Registration functionality of CarePATH and must be able to navigate in AS400, if applicable

Maintain a clean, neat, and safe environment for patient and staff

Attends staff meetings as directed by the practice manager/supervisor

Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner

Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated, triages phone calls as necessary

Maintains confidentiality and actively supports patient/family rights
Supports and contributes to organizational cost-saving initiatives

Evaluates the effectiveness of equipment and processes for achieving positive patient outcomes
Adheres to the safety policies and procedures of SRPS
Recognizes and reports potential safety issues

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns

Ensure compliance with regulatory standards

Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary

Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of SRPS (education, organizing, housekeeping, assisting others)

Maintain regular attendance and do not incur excessive overtime

Performs all other duties as assigned

Performs all duties, with or without accommodations, listed in the Physical Demands section of this job description.

Leadership Responsibilities

None

Corporate Responsibilities

Awareness of and compliance with the Corporate Responsibility Program, which includes executing duties in accordance with all policies and regulations affecting one’s job; and reporting all concerns or violations of policies, procedures or government regulations.

Qualifications

1 to 3 years experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, Registrations

n/a

Education and/or Experience

Education: High School diploma or G.E.D. required, Associates degree desirable.

Years of Experience: 1 to 3 years experience in physician office setting preferred. Use of telephone, computer, printer, fax machine, copy machine, and general office skills required.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com