Job description

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex and catastrophic injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business, including its risk-based clinical solutions, case management services, high-value specialty networks, home health, and payment integrity programs. Paradigm is headquartered in Walnut Creek, California, with offices across the U.S. For more information, please visit www.paradigmcorp.com.

SUMMARY: The Collections Specialist is responsible for managing accounts receivable activities for various accounts.

DUTIES AND RESPONSIBILITIES:

• Generate aged accounts receivable reports for assigned accounts to review with management.
• Prepare client-specific reports.
• Thoroughly review open accounts and any issues prior to contacting client.
• Develop positive relationship with client contact to review open A/R on a weekly basis to reduce DSO.
• Create and maintain collection documentation for each client.
• Conduct business-to-business calls and/or correspondence in a fast-paced, goal-oriented environment.
• Provide excellent customer service regarding collection issues; review and resolve client discrepancies and short payments as identified
• Responsible for customer calls, emails, open A/R reporting, account adjustment recommendations.
• Accountable for reducing delinquency for accounts.
• Work closely with departmental management as well as other internal departments, when necessary, to resolve aged accounts.
• Weekly and monthly reporting to direct supervisor.
• Internal and external customer interface.
• Assist leadership in creating and/or updating departmental policies and trending reports
• Maintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy and Information Security policies.
• Responsible for complying with Paradigm IT security requirement and policies.
• Responsible for safeguarding Paradigm or Paradigm related IT passwords.
• Responsible for notifying Paradigm of any IT security incidents per Policy No. 16.0 Information Security Incident Management.

QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree, or equivalent experience
• Excellent organizational skills and attention to detail
• Excellent problem-solving skills
• Knowledge of Paradigm systems and processes, customers, and industry
• Proven ability to partner and collaborate
• Excellent time management and prioritization
• Self-motivated and able to work with little supervision
• Exceptional computer skills, including Microsoft Office and web-based applications
• Clear, concise and professional verbal and written communication.
• Ability to communicate with all members of the company and external customers, using diplomacy and tact.
• The ability to operate a personal computer for extended periods

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in, and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

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