Job description
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GENERAL SUMMARYWorks under the supervision of the Office Manager. The Lead Medical Office Assistant's primary job function is to assist the manager by coordinating the day-to-day operations of the Medical Office Assistants. Performs clerical duties associated with the registration of patients, tracking, logging patient visits and assures all managed care patients receive proper pre-certification/authorization prior to their appointment. Communicates effectively with others. Performs other duties as assigned.
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QUALIFICATIONS
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Education:
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High School Diploma or successful completion of an equivalent High School Exam Required
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Licensure:
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BLS within 90 days of hire required
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Experience:
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Medical office and computer experience preferred.
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Interpersonal Skills:
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Interacts in a pleasant and professional manner with other employees, physicians, providers, patients, and patient's families to promote a team effort through cooperation and respect for fellow employees.
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Essential Technical/Motor Skills:
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Inputting data/keyboarding, copying, speaking clearly, answering telephone, handling and gripping.
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Essential Physical Requirements:
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Lifting, carrying, transferring (maximum of 20 lbs), communicating, stooping, kneeling, squatting, reaching, standing, holding, walking, and repetitive activity.
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Essential Mental Requirements:
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Calculating, explaining, multi-tasking, and attention to detail.
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Essential Sensory Requirements:
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Seeing, hearing, feeling, and verbalizing.
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Exposure to Hazards:
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May come in contact with body fluids/blood/tissue, exposure to or use of sharps.
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Other:
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None
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JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS
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Assists the Manager with staff assignments for the MOA staff and makes workflow decisions to ensure efficient front office operation.
Coordinates and participates as needed in orientation of new employees. Completes staff competency checklists. Assists in developing educational needs for the MOA staff.
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Monitors daily productivity of the MOA staff.
- Performs routine registration of patient—ensuring patient information is updated including address changes and insurance updates.
- Verifies insurance eligibility by obtaining copies of patients' insurance cards—ensuring the accuracy of the registration forms.
- Demonstrates a thorough knowledge of all computer fields (i.e., demographics, insurance screen, etc.), and insurance companies.
- Answers multi-line phones and schedules appointments.
- Collects patient payments and maintains a balanced cash drawer.
- Schedules referrals and outpatient testing/procedures.
- Registers new patients from referrals and contacts patients' referring providers with appointment.
- Verifies insurance benefits and obtains proper authorization and certification for appointments and procedures.
- Collaborates with the Physician Billing Department to resolve billing issues.
- Assists in the coordination of care for the patient in collaboration with other members of the health care team to meet the health care needs of the patient.
- Pre-cleans, decontaminates, and transports contaminated instruments according to policy
- Follows medical record documentation procedure as detailed in the MCF Documentation Assistant policy.
- Assists the provider in navigating the medical record.
- Present during the provider’s performance of a clinical service and documents (on behalf of the provider) everything said during the course of the service.
- Performs other duties as assigned.
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
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Location: Southern Ohio Medical Center · West Union Family Health Center
Schedule: Full-Time, Days
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