Do you take pride in knowing that you are helping others have a healthier life? Are you organized, hard working and understand the importance of fulfilling medical equipment and supply orders timely and accurately?

If so, FusionSleep wants to learn more about your experience and desire to become part of a team that delivers a high level of customer service and patient satisfaction. The Medical Supply Coordinator is an integral position within the company as it serves our patients on PAP therapy by ensuring they have the supplies needed for an optimal experience with therapy.

FusionSleep, located in Johns Creek/Suwanee, Georgia, is an accredited, independent medical practice that is 100% dedicated to sleep medicine. Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management.

Applicants posting for this position must be able to work a weekly eight hour shift, Monday through Friday. Some weekend work required for inventory audits. This role requires you to live in Georgia and commute to Suwanee, GA.

Responsibilities

• Ensure that all equipment and supply request are processed to patient specifications
• Fulfill supply requests within 24 to 48 hours of receipt
• Ensure accurate fulfillment and follow up
• Confirm patient insurance eligibility and pre-certification for supplies and equipment
• Ability to professionally interact quickly with patients and customers in-person without an appointment
• Contact patients to confirm supplies needed, shipping address and collect any co-insurance or deductibles
• Effectively communicate with patients and clinic staff regarding patient financial responsibility
• Order PAP supplies for FusionSleep inventory and prepare for supply audits
• Accurate system documentation of tasks pending and completed
• Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage
• Instruct patients on proper use, maintenance, and cleaning of sleep apnea equipment to encourage appropriate replacement of PAP supplies
• Troubleshoot tier 1 mask and PAP device issues

Requirements

• High school diploma or equivalent
• Minimum of six month experience in health care customer service or support role
• Minimum of one year DME insurance billing experience - Sleep/PAP specific experience preferred.
• Exceptional customer service and interpersonal skills
• Detail-oriented with excellent problem solving skills and a desire to acquire new skills
• Possess the ability to collaborate in a team environment or work independently
• Comfortable working with various software applications at one time
• CareCloud, Brightree or other practice management and EHR/EMR system experience
• Ability to speak effectively and professionally on the telephone, in front of an audience, with client contacts at all levels, and with fellow employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to accurately document notes, write routine reports and correspondence.

Benefits

401K, 401K matching, Dental Insurance, Vision Insurance, Health Insurance, Disability Insurance, PTO, Employee Assistance Program