REQUIRED EDUCATION / EXPERIENCE:

High school or equivalent. Three years experience. Certified or Registered Medical Assistant

with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other).

CPR Certification required.

JOB SUMMARY:

To provide technical, supportive, age specific and developmentally appropriate patient care

functions for assigned clinical area.

The Medical Assistant II may function as a member of a Patient Centered Medical Home clinical

team or may function in a role that includes routine administrative and clinical tasks. The

Medical Assistant II has advanced Medical Assistant skills and is proficient in independently

maintaining a positive patient experience by consistently exceeding expectations in customer

service and patient care.

ESSENTIAL JOB FUNCTIONS:

• Able to effectively identify problems and determine solutions.
• Understand clinic flow to maximize clinic usage to meet patient needs.
• Assists with patient flow within assigned outpatient clinic setting.
• Responds in a timely manner to call-lights.
• Provides comfort measures to patient / family.
• Performs technical and supportive patient care skills, incorporating the patient's plan of care
• and following approved policy and procedure.
• Obtains vital signs. Appropriately documents chief complaint and reason for visit.
• Uses aseptic techniques and infection control measures in the performance of duties.
• Accurately collects excretory specimens, such as urine and feces.
• Obtains blood samples by venipuncture.
• Accurately performs tests, such as basic urine chemistry using chemical strips,
• guaiac, Ph, blood glucose, UPT, and hemocult.
• Measures and records intake and output as ordered.
• Prepares and assists patients undergoing treatments, examinations, and procedures.
• Recognizes patient care priorities, treatment plan, objectives, and potential crisis.
• Under direction of physician, provides other treatments and care to patients
• appropriate to training, as assigned.
• Recognizes and communicates patient needs and unusual occurrences with patients
• / families.
• The MA will refill patient medications as requested, using the guidelines for the prescribing
• physician/provider in their assigned area and in accordance with the policy C51,
• Prescription Refill Management for Ambulatory Care Services.
• Safely and properly administers medications as assigned
• Accurately documents / communicates interventions and measurements.
• Communicates relevant information to appropriate health care provider.
• Under supervision, completes accurate, concise, and legible documentation on
• patient clinic record.
• Assist with medication reconciliation as required.
• Assists in the maintenance of equipment, supplies, and the environment.
• Assists in maintaining a clean and safe environment.
• Checks equipment / supplies for expiration dates, electrical safety tags, intactness,
• and usability.
• Cleans equipment and returns to its proper place.
• Reports equipment and supplies needing replaced or repaired.
• Stocks rooms, carts, cabinets, etc. as assigned / requested.
• Respects and supports patient rights.
• Serves as patient / family advocate.
• Practices principles of patient and employee confidentiality.
• Utilizes available resources and seeks assistance in dealing with ethical dilemmas,
• as appropriate.
• Practices positive customer peer relations.
• Consistently communicates in a professional and courteous manner.
• Reports and seeks assistance in dealing with guest complaints / concerns.
• Establishes and maintains a positive rapport with patient / family and co-workers.
• Consistently responds to customer requests / needs in an appropriate manner.
• Participates in and supports continuous quality improvement activities at the clinic /
• departmental level, as appropriate.
• Demonstrates acceptable productivity and practices cost containment.
• Prioritizes and completes all work in an effective and efficient manner.
• Demonstrates initiative, resourcefulness, and flexibility.
• Effectively and efficiently uses time, equipment, and supplies.
• Functions as an interdependent and supportive team member.
• Provides support and assistance, as appropriate.
• With direction, remains calm and purposeful and responds in an appropriate,
• professional manner in emergent or chaotic situations.
• Participates in clinic meetings / activities and supports the clinical, departmental, and
• organizational philosophy and goals.
• Accepts responsibility for own growth / development.
• Participates in in-services and ongoing education program
• Remains current on all in-service / education / credentials / certification requirements
• for position, as appropriate.
• Exchanges constructive feedback with peers and others.
• Conducts self-evaluation and participates in developmental goal setting.
• Patient Centered Medical Home Medical Assistant
• All Medical Assistant Essential Job Functions, and
• Contributes to the partnership among clinical practitioners, patients and families
• ensuring decisions respect patients’ wants, needs and preferences,
• Contributes to provide education and support to patients to enable patients to make
• decisions and participate in their own care,
• Contributes as a member of a clinical team accountable for a patient’s physical and
• mental health care needs including prevention, wellness, acute care and chronic
• care,
• Participates in coordinated care across all elements of the broader health care
• system, including specialty care, hospitals, home health care and community
• services,
• Contributes to offering patients the ability to access services with shorter waiting
• times, “after hours” care, 24/7 electronic or telephone access and communication
• through health IT,
• Contributes to a care team of clinicians and staff to ensure that patients and families
• make informed decisions about their health.
• Administrative and Clinical Duty Medical Assistant
• All Medical Assistant Essential Job functions, and
• Answers patient calls with accuracy and properly document patient needs,
• Appointment scheduling, including financial counseling for day surgery, reminder
• calls, patient financial responsibility and future appointments,
• Arrives patients including preparation of paperwork/charts, collection and receipting
• of copays, tokens distributed and authorized deferments,
• Registration including eligibility, demographics and Medicare and third party
• coverage, communicates any obstacle to access or authorization to patient, referral
• source, UTMB Physician and clinical staff appropriately,
• Dispositions patient within designated timeline.
• Specialty/other
• All Medical Assistant Essential Job Functions, and
• Proficient in multiple specialty procedures and

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.