Job description

Position: Clinical Support Supervisor

Employing Entity
Peak Professionals, LLC

Approved Salary Range
$21.50 to $25.00

Job Posting for the Clinical Support Supervisor
Ready to take your career to the next level, learn new things, and join a high-energy growing team? Peak Professionals, established in 2015, is an award-winning healthcare management company with multispecialty operations in Montrose, Colorado. Our guiding principles are Team-Based Care, Integrity, and Community. If you’ve got the character and drive to be your best and can support your direct reports in being their best, then we want to talk with YOU.

We are seeking a Clinical Support Supervisor to oversee our clinical support team. Similar titles are nurse supervisor, medical assistant supervisor, clinical supervisor, and lead. This position is responsible for ensuring that we have adequate, competent, mission-focused, values-oriented, patient experience focused clinical support staff. The clinical support department is made up of medical assistants and nurses that provide critical healthcare services to our patients.

This position oversees medical assistants in multiple divisions, interviews applicants, trains new hires, and ensures competency is maintained through regular assessments and audits. The Supervisor also orders medical supplies and monitors inventory.

The ideal candidate will have excellent organizational and communication skills and be capable of successfully directing and managing the staff, tracking the quantity and quality of work product, shifting resources where needed, and developing people to be their best.

Key Responsibilities:

• Coordinate the clinical support team to meet all patient and clinician needs, directing resources in real time to maintain clinical flow.
• Identify team member and system weaknesses and develop solutions for improved efficiencies and accuracy.
• Provide regular feedback to support staff.
• Provide for the development of team members to maximize departmental efficiency, accuracy, and compliance.
• Identify areas of improvement in direct reports, conduct root cause analyses, and develop performance and process improvement plans.
• Implement strategies to achieve organizational objectives and goals.
• Report to the Office Manager with updates on activities and performance of the records department staff.
• Ensure a high quality, high quantity of work product from each direct report.
• Ensure the training program is up-to-date and implemented to maximize the scope of each direct report.
• Follow company policy and procedures in carrying out duties.
• Ensure the policy and procedure manual is up to date when new material is developed.
• Draft policies and procedures relevant to your department.
• Work with the Office Manager, COO, Medical Director, and Director of Quality to optimize workflows to achieve clinical quality goals.
• Set schedules and ensure that attendance policies are followed.
• Monitor timesheets for inaccuracies.
• Ensure direct reports comply with all relevant state and federal regulations, including HIPAA and OSHA rules and directives.

Qualifications:

• Bachelor’s degree in business, administration, accounting, nursing, or other similar fields (preferred but not required)
• Demonstrated leadership and decision-making skills through work experience and experience that shows a growing responsibility within an organization (required)
• Stable employment history (required)
• Excellent communication and organizational capabilities (required)
• At least five years of experience in a similar role in a healthcare supervisory capacity (preferred)
• Experience as a medical assistant or similar clinical function in an outpatient office (required)
• Licensed Practice Nurse or Registered Nurse (preferred)
• BLS certified (preferred). Must be obtaine within 90 days of hire.
• Phlebotomy experience (Preferred)
• Strong oral and written communication skills using English (required). Spanish speaking abilities a plus.

Benefits:

All benefits are subject to change without notice. All benefits are offered by position with consideration for title, length of service, responsibilities, and performance. No benefit is guaranteed in perpetuity.

• Dental Insurance
• Vision Insurance
• Life, disability, hospital indemnity, accident, and cancer insurance
• 401k Match
• Paid Time Off
• Paid Sick Leave
• Company Cell Phone Plan
• Peak Wellness Center membership with free office visits, discounted labs, imaging, and procedures (see mypeakmd.com).
• Anonymous Company Feedback Online System
• Introductory visit with in-house chiropractic
• Education Expense Reimbursement Program

Physical demands:

• Ability to sit for long periods of time and operate a computer and other office equipment.
• Ability to lift up to 10 lbs. frequently, 20 lbs occasionally, and 40 lbs rarely.
• Ability to bend, stoop, and reach.
• Ability to communicate effectively, both orally and in writing, in English.
• Ability to follow written and verbal instructions.
• Ability to work independently and as part of a team.
• Ability to multi-task and prioritize tasks.
• Ability to remain organized and pay attention to detail.
• Ability to maintain a professional attitude and demeanor.
• Ability to transition cognitive processes in a rapid manner.

Job Type: Full-time

Pay: $21.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Montrose, CO 81401: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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