Job description

We are seeking an enthusiastic, compassionate administrative assistant to join our growing team at Thrive Behavioral Health & Recovery, an outpatient methadone-maintenance program! At Thrive Behavioral Health & Recovery, we pride ourselves in our superior patient care, and are looking for someone who is passionate about helping our patients on their path to healing! The ideal candidate will be an individual who has a calling to help those in need and loves the idea of working early morning hours! (5am to 1pm) We get this may not be for everyone!

This position is responsible for the efficient and professional presentation of the reception area and proper coordination with patients and other clinic guests.

Essential Duties and Responsibilities:

-Obtain payments due from patients at the reception window.

-Communicate with clinic administrator when a patient is not paying their fees.

-Be discrete and polite when informing patients of an overdue balance.

-Reconcile daily deposits with software reports of patient payments.

-Advise the clinic administrator of any discrepancies immediately.

-Appropriately label and control patient’s urine sample

-that is submitted for testing.

-This includes checking the temperature on urine samples.

-Track all patients’ monthly drug screen sample collection and assure that each patient has a drug screen once monthly and upon admission.

-Answer and direct calls from multi-line phone.

-Greet patients upon their arrival to the clinic and inform them of any messages or “flags” they may have from other staff members.

-Clean, dust, and empty trash within their respective work area in between scheduled cleanings. Enter all changes in OK central registry daily, including dose adjustments, phase changes, intakes, and discharges.

-All changes have to be entered the day they are made. Assist program administrator with filing, typing or other administrative responsibilities necessary.

-Keep admission packets, blank file documents, and patient handbooks stocked so that staff can be prepared for new admissions at all times.

-Keep inventory of urine bottles, gloves, and other pertinent materials for ordering purposes. Order supplies necessary to perform the job adequately.

-Act as a patient coordinator that works under the direction of the clinic director and medical director.

-Responsible for opening a patient chart for prospective new patient and will walk the prospective patient through the intake process. Copy two forms of identification from the prospective patient, one being a current state-issued ID, and place it into the patient’s record. Follow the guidance of the program administrator in assigning a primary counselor to the new patient and setting up the payment account. Fax the dual-enrollment forms to other methadone programs. Report any suspicious activity, neglect, or abuse by a patient or staff member to the clinic administrator, executive director, or medical director or appropriate authorities immediately.

Job Standards/Minimum Qualifications: High school diploma Experience with administrative or clerical work Must demonstrate proven experience in delivering exceptional customer service Physical: Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients. Occasional lifting/carrying, paperwork, files, office supplies, up to 25 lbs.

Mental: Position requires constant mental alertness, attention to detail, and a high degree of accuracy. Must be able to follow oral and written instructions and follow-through on all assignments. Must be able to work independently and be able to use sound judgment in critical decisions.

Job Types: Full-time, Part-time

Pay: $20.12 - $27.75 per hour

Benefits:

• Flexible schedule

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Addiction Medicine

Schedule:

• Day shift

Ability to commute/relocate:

• Englewood, CO 80113: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical admin. assisting: 1 year (Preferred)

Work Location: In person

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