Job description

Quality/Test Specialist 2 (Mechanical Technician)
Peoria, IL
12 months

Summary:
The main function of a quality engineer is to research and test the design, functionality and maintenance of products, equipment, systems and processes and develop quality standards. A typical quality engineer has the ability to read and interpret blueprints, and evaluate product integrity and standards.

Job Responsibilities:

• Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data.
• Establishes program to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities.
• May write training material and conduct training sessions on quality control activities.
• May specialize in areas of quality control engineering, such as design, incoming material, process control, product evaluation, product reliability, inventory control, metrology, automated testing, software, research and development, and administrative application.

Skills:

• Creativity, verbal and written communication skills, analytical and problem solving ability.
• Team player and detail oriented.
• Basic ability to read and interpret blueprints, technical drawing, schematics and computer-generated reports.
• Previous experience with computer applications and software related to engineering field, such as Computer Aided Design (CAD).

Education/Experience:
• Bachelor's degree in engineering required.
• 2-4 years experience required.

Position’s Contributions to Work Group:
To serve as the first point of contact for Client dealer technical communicators requiring assistance with product problem health management (for all Client Products). The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality. Position will accomplish:
-The initial triage on product health events (includes the receiving and recording of Incident Reports to Client)
-Records event information for future reference and for CPI data mining Investigates documented information
-Manages dealer inquiry to closure

Typical task breakdown:
-Workload via PSCRM – work dealer requests out of a queue worked to resolution or to escalation to product group T2. Could involve phone but primarily from PSCRM software platform.

Interaction with team:
-Collaborative

Work environment:
-Office / Home. Hybrid – one week per month onsite (M-Th)

Education & Experience Required:
-This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related technical degree.

Technical Skills
(Required)
-Strong mechanical / product knowledge (ex – background with farming equipment, automotive)
-Hands on machine experience.
-Strong understanding of electrical systems.
-2-5 years of product support related experience or equivalent.
-A sense of urgency to resolve product health issues
-Applied Failure Analysis

(Desired)
-Client product line and related products
-Navigating key Client product support systems
-Understanding of the Client dealer product support network

Job Types: Full-time, Contract

Pay: From $31.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Peoria, IL 61630: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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