The Manager Patient Financial Services primarily oversees the daily operations of assigned staff within Patient Financial Services for the Medical Center.The Manager ensures the Patient Financial Services Unit meets or exceeds service goals and that all contacts and inquiries are handled in an efficient accurate and timely manner.

• Manages the assigned staff within Patient Financial Services and oversees all Revenue Cycle Collections related activities for the Medical Center.
• Responsible for serving as the primary point of contact for interactions with internal and external customers to Patient Financial Services primary decision maker regarding collection activities with third party insurance and guarantors.
• Assures compliance with state law mandates on collections associated with the Medical Center’s status as an agency of the Commonwealth.
• Manages the day to day operations of Patient Financial Service Customer Service Unit which acts as the primary point of contact for calls coming into Patient Financial Services regarding Revenue Cycle concerns.
• Plans and implements unit strategies systems and processes effective organization and supervision of assigned employees and resources within the Service Units.
• Ensures an optimum environment for the efficient collections of accounts and is responsible to ensure that the quality and quantity of the contacts meet/exceed service goals and that all inquiries are handled in an efficient accurate and timely manner. This includes driving improvement in customer satisfaction employee development and retention and overall operational efficiencies.
• Assures integrity of all processes (both automated and manual) related to account timelines write-offs account placements with vendors (and returns) as well as assuring performance accountability of all associated vendor relationships as well as internal staff.

• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $69,201.60 - $110,718.40 Annual

MINIMUM REQUIREMENTS

Education: Bachelor’s Degree required or obtained within four years of hire date.
Experience: 3-5 years of management and/or supervisory experience in healthcare or similar customer oriented business. Prior collections’ experience preferred
Licensure: May require a valid Virginia Driver’s License

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.