Job description

Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities. We believe the needs of our community are greater than they’ve ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients.

The Manager of Quality and Risk provides oversight for the quality and risk management functions at Planned Parenthood of Greater Texas (PPGT). Supervises efforts for the risk and quality department to include developing policies, audits and corrective action plans for all departments. Develops and executes informative and motivating annual regulatory training programs. Performs quality and risk management evaluation and analysis to ensure compliance with organization standards and regulatory requirements. Evaluates data from the organization; analyzes data for patterns and trends in health care delivery; and determines root causes for specific trends.

Essential Job Functions and Expectations

• Manages the development, implementation and analysis of quality and risk measurement methodologies and performs audits to ensure compliance with regulatory agencies to include the preparation of patient or data lists, review of audit criteria, creation of excel spreadsheets and formulas to calculate the compliance rate; and prepares written reports of the audit. Creates and manages corrective action plans indicated by audit results. Facilitates process improvement activities. May participate in root cause analysis (RCA) activities.

• Ensures non-medical audits are completed and that controls are established to identify risk exposure in all affiliate departments, including but not limited to: cash handling, expense reimbursement, purchasing, non-clinical contract approval, Information Technology (IT), Health Insurance Portability and Accountability Act (HIPAA), facility maintenance and security, training records, and drug inventory management. Ensures the creation or revisions of PPGT policies and procedures as indicated by audit results. Completes process improvement activities as indicated.

• Monitors, maintains, revises, and creates agency policies relating to medical services such as Medical Standards and Guidelines (MSGs), Continuous Quality Improvement (CQI) manual, Safety and Infection Control manual, Laboratory manual and other departmental manuals.

• Provides oversight of data analysis of affiliate incident reports (IRs) and ensures accurate tracking of IRs. Prepares and analyzes quarterly incident and complication reports evaluating trends in incident type, location, region, and/or type of violation. Monitors reports for patterns and alerts management as appropriate. May complete external reports as required.

• Ensures compliance with regulatory agency and grantors relating to clinical services requirements including but not limited to Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Planned Parenthood Federation of America (PPFA), Elements of Performance (EOPs), Affiliate Risk Management Services (ARMS), Health Insurance Portability and Accountability Act (HIPAA), Department of State Health Services (DSHS), Title X and other funding sources.

• Designs and delivers training curriculum, course content, and materials for trainings required by regulatory agencies; responds to development requests from other departments.

Job Type: Full-time

Pay: $72,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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