About Us

At P.F. Chang’s, we celebrate the 2,000-year-old tradition of wok cooking with fresh, made-from-scratch ingredients as the center of the guest experience. We believe food should be made with heart and served with honor. The heart and soul of the company begin with our purpose, which is to Celebrate Life, Family, and Food. We do this by living our values of Curious, Genuine, Vibrant, Of Service, and A Cut Above every day. After all, life is about growing, exploring, and experiencing.

Position Description:

This position provides leadership to a team of software/data and analysts/developers who are responsible for creating and maintaining applications, service integrations and enhancements to support business needs for Workday and all other home office applications. In collaboration with the architecture, this position is responsible for establishing and maintaining development policies, standards, controls and procedures throughout the SDLC process to ensure design and development integrity for solutions delivered to Production. In collaboration with the business relationship manager, this position prioritizes work based on business needs and leads through all phases of the SDLC.

Essential Functions:

• Lead and mentor a group of application analysts responsible for the Security Administration and Maintenance of the Workday application and integrations.

• Manage system upgrades and new releases, working closely with internal and external stakeholders to ensure a smooth transition.

• Partner with business stakeholders to ensure delivered solutions are fit for use and purpose while maintaining high levels of customer satisfaction.

• Manage the definition, development, configuration, implementation, and maintenance of internally developed and 3rd-party business application systems that are home office facing.

• Act as a point of escalation and provide technical thought leadership for the team through coaching, guidance, and roadblock removal.

• Drive efficient practices through, but not limited to, adherence to requirements and development standards, promoting development methodologies and advancing automation opportunities.

• Provide technical leadership in efforts requiring strong technical expertise, such as leading build vs. buy decisions, vendor selection and requirement gap analysis.

• Promote and support the organization’s architectural vision, including adherence to design standards, as well as the quality and testing vision.

• Develop and oversee the processes and controls necessary to deliver and maintain a fully compliant, cost-effective, high performing application portfolio across the enterprise.

• Demonstrated ability to collaborate and manage 3rd party vendor relationships and develop suitable integration solutions.

• Partner with the support teams to transition with knowledge base, work towards reduced quality issues and root cause & resolution.

Knowledge, Skills and Abilities:

• Bachelors Degree or greater in Computer Science or related field or

• 10+ years experience in software development, architecture and IS leadership

• 3+ years of experience in implementing end to end software applications

• 3+ years of experience in managing, coaching and mentoring teams

• Experience with agile SDLC’s such as Scrum or Kanban

• Capable of developing, managing, and delivering complex solutions and integrated business problems

• Experience working with and managing the efforts of offshore development and support

• Ability to work and effectively prioritize in a highly dynamic work environment

• Experience in Restaurant, Retail and/or Hospitality industry is a plus

• Experience with Workday and/or any ERP application is a plus

Competencies:

• Problem Solving

  • Ability to understand and analyze business problems

  • Strong inclination to achieve problem definition before designing solutions

  • Avoids over analysis of problems

  • Open minded about alternative technical approaches, products and platforms

• Negotiation

  • Ability to identify and challenge assumptions

  • Can settle differences with minimum noise

  • Can win concessions without damaging relationships

  • Communicates with tact and diplomacy, yet is honest and direct

  • Focus on the problems and underlying issues on both sides while trying to find a win-win solution

• Leading through Influence

  • Ability to engage and influence the business, his/her own technical team and other teams across different disciplines

  • Gains trust quickly from both business and technical teams

  • Builds constructive and effective relationships

• Effective Team Building

  • Creates strong morale and spirit within teams

  • Fosters open dialogue

  • Promotes self-organization within teams acting as a point of escalation when needed

  • Defines success in terms of the whole team

Working Conditions:

• Work is performed primarily in an office setting, and occasionally in a restaurant environment

• Must be able to accurately and effectively communicate with other team members

• Must be able to travel moderately

• Occasionally may be required to lift moderately heavy objects (up to 10 pounds) during the course of the workday

Benefits:

• Flexibility: Position offers flexibility to work remote a portion of the time

• Paid Time Off Program: Full-time Global Support Center team members receive at least 20 days per calendar year for sick and personal time off, based on years of service. The pools of these days off may vary based on states. R&R days are prorated based on date of hire for all new team members.

• Paid Holidays: All full-time and part-time Global Support Center team members will be compensated at their regular base pay for eleven (11) company chosen holidays to the extent the holiday falls on your regularly scheduled workday. Additionally, team members are granted an additional two (2) floating holidays to use as they wish (subject to supervisor’s approval).

• Lucky Cat Meal Card: We hope you are hungry! All Global Support Center team members are eligible for a Lucky Cat Card that is preloaded with a set dollar amount for each calendar year, and which can be used at any P.F. Chang’s location. Any unused monies are not eligible to be carried over at the end of the year.

• Tuition Reimbursement: All full-time Global Support Center team members that have been with PFCB for six months are eligible for the tuition reimbursement program. Upon department head approval, PFCB will reimburse up to $3,000 annually for tuition expenses, books, and miscellaneous course costs for certain classes and/or courses of study at an accredited college or university.

• Insurance: Medical/Dental/Vision plan options available; eligibility for coverage begins the 1st of the month following date of hire