Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Development Manager reports to the Executive Director of Fundraising & Development and is a key member of the Development & Communications Team. The role supervises a Fundraising Administrator within the department of Development & Communications. Key responsibilities include assisting in the development of goals and strategies for all fundraising campaigns. Plans and implements marketing programs and special events to maximize prospect/donor engagement. Develops and maintains a prospect portfolio of donors to optimize fundraising opportunities. Collaborates with the Executive Director of Fundraising & Development and Senior Manager of Corporate Partnerships to develop effective donor communications strategies for individuals and companies. Ensures that project/department milestones/goals are met and adhering to approved budgets.

RESPONSIBILITIES:

Fundraising Management & Collaboration

• Supervise Fundraising Administrator to ensure proper execution of gift entry, donor data management, reporting, event registration and gift acknowledgement.
• Support the Senior Manager of Corporate Partnerships in identifying, engaging and tracking corporate donors for volunteer and giving opportunities
• Collaborate with Executive Director of Fundraising & Development and Senior Manager of Corporate Partnerships to organize and execute fundraising campaigns and events
• Liaise with VOACC program staff to coordinate program tours for donors and gather client impact stories for donor communications
• Use moves management principles to identify, assign and track major prospects/donors for stewardship by the Executive Director of Fundraising & Development and President & CEO.
• Prepare analytical fundraising reports that track fundraising progress for campaigns
• Other duties as assigned

Donor Stewardship

• Execute fundraising programs and events to maximize prospect/donor engagement
• Develop and execute individual donor strategies for new, current and lapsed donors
• Personally cultivate, solicit and steward individual donors by aligning donor interests with fundraising goals and needs.

EFFECT ON END RESULT

• Manage a portfolio of individual donors
• Grow base of donors for monthly and annual giving programs
• Answer donor and staff inquiries in a timely fashion
• Increase giving and retention of individual donors, and reactivate lapsed donors
• Communicate and represent the mission, vision, and values, of VOACC, and share a clear and compelling narrative to donors and stakeholders
• Maintain compliance with VOACC’s policies and procedures and ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• Bachelor’s Degree required. CFRE certification a plus.
• Minimum of two (2) years of experience in donor stewardship, data entry, and fundraising event planning required
• Minimum of three (2) years of experience in supervision of staff
• Experience with Raisers Edge/Raisers Edge NXT or equivalent fundraising CRM software required
• Proficiency with Microsoft Office 365 including Word, Excel, PowerPoint, Outlook and SharePoint preferred
• Excellent writing, communication, networking and organizational skills.
• High level of administrative self-sufficiency including computer proficiency.
• Ability to multi-task and prioritize many projects with a high level of customer service and confidentiality.
• Ability to travel when necessary to engage donors and solicit prospects.
• Ability to work independently and collaboratively required.