***This role is based at one of our corporate offices in McLean, VA, or Dallas, TX***

The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results.

What will I be doing?

As Manager, Content Platforms Development at Hilton, you will bring to life the strategy for the Content Platforms team, with overall responsibility for our content technology ecosystem, focusing on CMS and Service Now, along with associated workflow tools. You'll help bring alignment between the Content Platforms team and the content authoring community, ensuring our content ecosystem is in line with broader enterprise goals and objectives!

More specifically you will:

• Bring to life the strategy for the Content Platforms team ensuring effective collaboration and alignment.
• Advocate for the Content Platforms team across the organization, ensuring a guest-first approach when developing or enhancing our content capabilities.
• Engage with the cross-disciplinary content community at Hilton.
• Communicate with stakeholders and leaders across the Marketing, Customer, and Technology organizations to resource teams, resolve problems and develop future projects and initiatives.
• Serve as the subject matter expert for our digital content ecosystem.
• Build and develop the organization through talent reviews, succession planning, and career development plans.
• Manage financial budgeting for the function.
• Working with senior management and other peers for strategy development and implementation planning.
• Facilitating goal-level creation for the broader function and working with managers to ensure the goals and performance are clearly outlined for other Team Members.
• Conducting regular, productive performance reviews and ensuring continuous feedback throughout the team.

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Understanding of content development and API integrations
• Development of detailed implementation roadmaps, budget planning, and project reporting
• Take a practical approach to solving problems and gaining agreement.
• Skilled at facilitating and encouraging collaboration among team members.
• Skilled at performance management and goal setting.
• Demonstrated track record of team leadership within a large-scale, fast-paced environment.
• Excellent interpersonal communication skills (written and oral) with an emotionally intelligent communication style and solutions-orientated approach.
• Ability to prioritize many projects at once.
• Adept at quickly understanding new businesses, operations, and process flows and able to find opportunities to improve efficiency.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Five (5) years of professional experience
• Three (3) years of Content Management System (CMS) experience: UI/Content Creation/Development
• Two (2) years in a leadership position- preferably within a content or related technology role
• Proven experience in business ownership of content tools including CMS, Service Now, and workflow technology
• Have strong personal impact and resilience and be able to influence key partners to gain support for major changes and key decisions.
• Willing to work a hybrid office schedule based in Dallas, TX, or McLean, VA

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree in a related field
• ServiceNow Certified Application Developer CSA and/or ServiceNow Certified System Administrator CAD
• Knowledge of Bloomreach CMS

What is it like working for Hilton?

The future of hospitality is bright at : a leading global hospitality company with a diverse portfolio of. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a environment for all. Check out the and to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.