JOB SUMMARY: Assists providers in care, medical record documentation, and treatment of patients. Obtain and process doctor’s orders. Provide good customer service on the phone, or with patients, doctors and other medical staff. Work well under pressure.

DUTIES AND RESPONSIBILITIES:

1. Welcomes patients by greeting them, in person or on the phone.

2. Verifies patient information by interviewing patient; reviewing and recording medical history and confirming purpose of visit.

3. Prepares patients for health care visit by directing and or accompanying them to the exam room; provides examination gowns or shorts; assists them to position themselves, arranges exam room, instruments, supplies and equipment.

4. Ensure all related reports, labs and imaging are available in patient’s records prior to visit.

5. Supports patient care by assisting providers during exam; draws up medications for injections; completes records by recording examination, treatment and test results. Relays treatment plan to checkout receptionist.

6. Keeps exam room and injection station supplies ready by inventorying stock, placing orders and verifying receipt.

7. Ensure that patients receive appropriate competent and quality clinical care and that customer service meets patient’s expectation.
a. Adherence by staff to all policy and procedures.
b. Provides age appropriate care.
c. Reporting monitoring and management of patient and staff incidents.
d. Monitoring and management of patient and physician satisfaction results.

8. Follows standards precautions using personal protective equipment as required. Knowledge and performance of sterile tech.

9. Maintains strict quality control for procedures.

10. Scanning orders and lab results into electronic medical system, print and fax lab reports to ordering doctor.

11. Maintains Point of Care documents and performs Quality Control management.

12. Shows good customer service on phone and in person to anyone that enters the laboratory.

13. Performs miscellaneous tasks that promote smooth operations.

14. Other duties as assigned by office manager as necessary.

QUALIFICATIONS:

Education/Certification: Graduation from an accredited High school program or higher. Valid driver’s license.

Experience: Phlebotomy course and phlebotomy experience.

Equipment/Technology: Experience with computers and office equipment, required.

Language/Communication: The ability to read and communicate effectively in English. Bilingual is a plus. Must understand medical terminology.

Mathematical Skills: General Math skills.

Mental Capabilities: Can frequently and consistently make sound judgments. Must be organized, multi-tasker, and a critical thinker.
Interpersonal: Good communication skills, and ability to work well with others. Team player and flexible.

Performance: Can work well under pressure and meet multiple and competing deadlines. Good customer service skills. Can recognize and understand the complexity and reflex-testing of laboratory complexity.