About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s and many more recognizable names.

Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them.

What you will be doing

At Albertsons Companies we aspire to build customers for life and our loyalty programs are at the epicenter of building that love, be it in-store, at pharmacy, in our digital interactions. At every point of the customer journey, we aim to delight our customers with additional value, ease and enhancements to establish enduring lifelong relationships. With over 35 million members, our “For U” Loyalty Program has had breakthrough success, growing double digit year over year and multiplying our customers lifetime value.

Albertson's Companies is looking for people who are interested in achieving the loyalty organization ambition of building customers’ lifetime love. The Loyalty Program Manager will be responsible for the overall management of Loyalty initiatives to assure successful and timely completion of projects. The role requires that the individual have a strong understanding of timelines and cross functional dependencies. Key focus areas include: supporting loyalty strategic planning, tactical activity tracking, support product roadmap planning, oversee and track financial budgeting, lead compilation of annual and 3-year loyalty planning. This position is high visibility, and the individual must be comfortable diving into details, understanding dependencies, creating, and managing a plan and presenting out to senior leadership to ensure the plan is executed with excellence. This role report directly to the VP of Loyalty and serve as a key support member of the Loyalty leadership team.

The position will be based in Pleasanton, California or nearby to any one of our other Division Offices.

Main responsibilities

• Responsible for understanding and communicating timelines for multiple projects within pillar and cross functional.
• Able to keep teams on track across multiple projects, instill accountability on timelines and milestones, understand impact on dependencies, etc.
• Act as point person to track and report out all loyalty leaders strategies, initiatives, budgets and product dependencies
• Work closely with loyalty pillar leads, marketing, product team, stakeholders, technical and project leads to establish and align strategic plans, goals, budgeting, prioritization and oversight for execution.
• Lead processes, manage discrete projects as identified and program level planning, budget estimation and tracking, resource planning and assessment, invoice review, financial planning and risk assessment.
• Ability to handle multiple deliverables within the program at any given time.
• Ability to lead Senior Leader deliverable development, and multi-year roadmap planning.
• Well-organized, detail oriented, has great communication skills and thrives in a fast-paced environment.
• Flexibility and ability to work collaboratively within a matrix, 'virtual' environment.
• Demonstrated ability to work with external vendors and partners

The salary range is $105,00.00 to $137,000.00 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility). [If applicable:] Associates in this position are also eligible for a quarterly bonus.

A copy of the full job description can be made available to you.

What we are searching for

• Bachelor’s Degree required.
  • 5+ years’ experience in one or more of the following areas: product/program management, business development, management consulting, chief of staff role
  • Loyalty / Marketing experience is a plus.
  • Ecommerce, digital and retail experience strongly preferred.
• Strong skills in project planning, budget estimation and management, resource planning and assessment, financial planning and risk assessment.
• Advanced knowledge of process evaluation and improvement, including selection of products, tools, services and infrastructure components in line with an organization’s business needs and architectural principles.
• Excellent verbal and written communication, listening and presentation skills.
• Strong expectation management, influencing and conflict resolution skills.
• Analytical thinker with ability to leverage metrics and benchmarks to ensure continuous improvement in process and results.
• Strong ability to collaborate across groups, build relationships and manage effectively in a matrix organization.
• Effective time management skills: ability to prioritize, delegate and meet deadlines
• Extremely organized and ability to follow through on deliverables.
• Strong skills in PowerPoint, Excel, Word, and knowledge of project management tools
• Travel requirements: ~10%

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success