Loan Operations Director full time, exempt

National Bank of Commerce Superior, WI

Across northeastern Minnesota and northwestern Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own.

Join our team of creative and accomplished professionals and help us make more possible.

The Loan Operations Director is responsible for the overall management and supervision of the commercial, consumer, and mortgage loan operations departments. This includes loan documentation, boarding, selling, servicing, accounting, and reporting functions for the banks loan portfolio. Works with management and others to review, select, and assimilate systems, technology, and procedures to effectively and efficiently deliver high quality service and products to our customers. Will provide input and administer processes to ensure accurate and timely processing. Responsible to lead, train and supervise loan operations staff to achieve optimal team performance and ensure organizational goals are met. Responsible for audit of loan operation activity, reviews daily reports for accuracy, and responsible for monthly and/or quarterly reports as required. Communicates with bank management to promote efficient and accurate workflow while also establishing positive working relationships. Assures compliance with all bank policies and procedures, investor guidelines, as well as all applicable state and federal banking regulations.

Qualified candidates will have:

• Bachelors degree in business or related field and at least 10 years of experience; or an equivalent combination of education and experience.
• Minimum of 5 years of proven leadership and supervisory experience.
• Previous experience in commercial and mortgage loan operations, including Freddie Mac, Fannie Mae, and various investor guidelines, state and federal banking laws and regulations.
• Ability to collect and research data; uses intuition and experience to complement data; designs workflows and procedures.
• Ability to build morale and group commitments to attain organizational goals and objectives.
• Ability to resolve complex issues that may require in-depth research and procedural/policy interpretation. Advanced analytical reasoning and critical thinking skills, able to utilize intuition and experience to solve problems; uses reason even when dealing with emotional topics.
• Strives to continuously build knowledge and skills; shares expertise with others.
• Ability to balance team and individual responsibilities, gives and welcomes feedback, contributes to building a positive team spirit.
• Excels at collaborating with others at all levels to ensure organizational goals are attained.
• Demonstrated ability to digest complex issues and develop creative solutions.
• Can naturally identify opportunities for increased efficiency.
• Ability to exhibit NBC core values at all times: Respect, Integrity, Teamwork, and Accountability.

NBC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. NBC will comply with all federal and state laws concerning the application and employment of persons with disabilities.