LMS Administrator
Job description
The LMS Administrator teams up with the Information Technology and Training Departments at White Lodging to ensure the system performs at its peak. He/she maintains the functional integrity of the system while loading, updating and removing course content. The LMS Adminstrator must see him or herself as pivotal to the learning experience of Whte Lodging associates. While their technical expertise is vital, they must educate and guide the field so they can efficiently and effectively use the system to facilitate their training and development.
Responsibilities
Act as the primary administrator for the Learning Management System (LMS)- Perform day-to-day administration of the LMS, providing LMS end-user troubleshooting, remediation, technology request assistance, and escalation management.
- Administer user access and configure system settings.
- Maintain a fanatical focus on service. Deal with difficult associates and tight deadlines, staying customer-oriented and patient.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on LMS-related products or services.
- Record events, problems and resolutions in the IT Service Desk ticketing system.
- Follow-up and update customer status and information.
- Identify and suggest possible improvements on procedures.
- Maintain current understanding of computer systems, mobile devices and other technology products.
- Diagnose and resolve basic technical issues.
- Execute the assignment processes for new hire training programs and instructor led training.
- Monitor course registration, course completion records and other user level data within the Learning Management System for accuracy and consistency.
- Assist in coordinating and executing corporate on-boarding programs.
- Create and finalize scheduled training events within the Learning Management System.
- Work with the LMS vendor, identifying and developing help desk ticket issues, and resolving them quickly and efficiently.
- Work collaboratively with the Talent and IT teams to implement technology support solutions.
- Maintain end user guides.
- Monitor and answer questions. Provide support for troubleshooting learner and system issues.
- Track and evaluate changes/new features of system upgrades. Review issues, and provide comprehensive testing.
- Actively make recommendations on product enhancements and the use of new technology to enhance the user experience.
- Publish metrics such as program compliance and training completion.
- Support the IT Applications department in any related projects as needed.
- Perform additional responsibilities as required.
Other Information
COMPETENCIES
- Good Judgment, Prioritzing and Decision Making Skills
- Honest
- Excellent Stress Management Skills
- Flexible
- Detail-Oriented
- Adaptable
- Team Player
- Excellent written and verbal communication skills.
- Accountable
- Proactive, resourceful and able to work with little supervisorn.
- Organized, efficient, flexible and likes challenges.
- Acts with a high level of professionalism and confidentiality.
EDUCATION/EXPERIENCE
- College degree preferred
- Experience in Training or Development roles is preferred
- Experience in eLearning development is preferred
- Previous hospitality experience preferred, but not required
WORKING CONDITIONS
- This role will be based out of our Merrillville, Indiana Corporate Office.
Location Code: A75
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