Library Associate

Independence Library

Please apply by: 2/8/23

Salary range $20.00-$29.46

This is a non-exempt (hourly) position

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

“Follow your calling, Find your career”

The Independence Regional Library, located in southeast Charlotte, NC, seeks a flexible team player unafraid to engage in interactive and performative storytelling. Along with the performance of routine library tasks, this candidate will be responsible for the creation and delivery of dynamic children’s programming

Position Summary

Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions

• Perform circulation activities

• Provide service desk coverage

• Create and deliver programs to age-appropriate audiences

• Prepare program reports

• Provide research assistance to customers

• Utilize integrated library systems software

• Assist customers at several service points

• Train and assist customers on various library policies, procedures, and processes

• Maintain library’s collection of materials

• Assist with volunteer management

• Promote and markets library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Minimum Qualifications

Experience:

Minimum of two years of library, retail, computer, or customer service experience

Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications

• Associates degree

• Knowledge of integrated library systems software (IE: Horizon)

• Bilingual

• At least three years of library, customer service and/or administrative experience

Knowledge, Skills and Abilities

Knowledge of

• Alpha-numeric sorting systems

• Various library systems

• Telephone etiquette

Skills

• Technology adeptness

• Excellent interpersonal and customer service skills

• Excellent time management skills with attention to detail

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures

• Communication: Clearly conveying information to individuals or groups

• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

• Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

• Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.