Job description
Position Information
Posting Title
Library Associate
Job Requisition Number
COA088383
Position Number
102402
Job Type
Full-Time
Division Name
Central Library Services
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field.
- Experience may substitute for the education up to the maximum of two (2) years.
Licenses and Certifications Required:
- None.
Physical Requirements:
- Must be able to stoop, bend, walk, and reach to heights of six (6) feet.
- Must be able to pull or lift up to fifty (50) pounds.
- Must be able to push loaded book truck weighing up to three hundred (300) pounds.
- Must have manual dexterity to operate computer keyboard.
Notes to Applicants
- A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE: A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
- Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
- All new employees are required to attend City of Austin and Austin Public Library training as scheduled, and should arrange their outside schedules to accommodate such training.
- The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
- Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
Pay Range
$20.00 – $22.00
Hours
40 hours a week.
Evenings, weekends, and holidays may be required based on business needs.
Evenings, weekends, and holidays may be required based on business needs.
Job Close Date
03/15/2023
Type of Posting
External
Department
Austin Public Library
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Clerical
Location
710 W. Cesar Chavez, Austin, TX 78703
Preferred Qualifications
Preferred Experience:
- Experience working in a high volume customer service environment.
- Experience using an automated library circulation system.
- Ability to communicate effectively in Spanish, American Sign Language, or other language as needed by the library location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Greets and welcomes customers.
- Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed.
- Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities.
- Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed.
- Researches and compiles information and resources.
- Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks.
- Maintains and manages data, records and reports; and prepares memos, letters, and other documents.
- Provides guidance to other Library Associates on an as needed basis.
Responsibilities – Supervisor and/or Leadership Exercised:
- None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of money handling and accounting practices.
- Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
- Knowledge of equity, diversity, and inclusion principles and practices in libraries.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Skill in customer service principles.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in planning and organizing.
- Skill in using computers and related software, including Microsoft Office products.
- Ability to assist library patrons and other staff.
- Ability to provide high-level customer service.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to use library automation and the internet.
- Ability to establish and maintain good working relationships with other City employees and the public.
- Ability to work with people of diverse backgrounds.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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