Flexible and remote working is an option. Must be able to attend Milton Keynes, as a minimum of 2 - 3 days per week at our Milton Keynes office, with additional days in response to business needs will be required.

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Learner and Discovery Services (LDS) is an award-winning unit of The Open University responsible for the production and delivery of the University’s curriculum; it also has a central role in the design of learning materials.

The role

Open University Library Assistants play a key role in supporting the Library across a range of business activities.

A key part of the role will be providing frontline Library enquiry services, supporting OU students, staff and visitors in their use of the Library services, content and resources.

The post-holder will provide proactive and efficient administration to support the services delivered by various Library Services teams including the Library’s Student and Academic Services Team, Research Support team and associated colleagues.

We work in partnership with the whole OU community to support learning, teaching and research, by providing advice and guidance on the access to and use of Library content, resources and services.

A flexible working pattern can be adopted for this role, where the successful candidate can work from home and the office. The role will require a minimum of 2-3 days on site at our Milton Keynes office with additional days where necessary and in response to business needs.

Skills and experience

• Educated to A level standard or equivalent
• English and Maths at GCSE C level or equivalent
• A proven track record of working in an administrative capacity with a requirement for policy and procedure adherence, demonstrating a high level of accuracy and attention to detail
• Excellent IT skills, especially Outlook, Excel, Word and PowerPoint
• Excellent communication skills, able to respond to a wide range of customers
• Demonstrable experience of providing excellent customer service

More information can be found in the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Adriana Klaasen at Resourcing Hub on 01908 655544 or Resourcing-hub@open.ac.uk quoting the reference 20343.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

This role is part of an anonymous recruitment trial and all applications are completed online following the instructions below and clicking the “Apply Now” link. This application can only be completed through the OU Jobs Page.

To apply for this role please submit the following;

• Complete Candidate Question Sheet (found under the attachments below)

Please do not change the name of this document or put your name on the document.

If your initial application is successful, we will contact you to obtain a copy of your CV. You will only be invited to interview if you meet the minimum requirements of the role as set out in the Job Description.

You will need to have your completed Answer Sheet ready ahead of submitting the electronic application.

Closing date: 14 October 2022 - 12:00 noon

Interview date: 26 October 2022- TBC

You will receive updates regarding your application from resourcing-applications@open.ac.uk. Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion, which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all our staff can reach their potential and attract diverse candidates. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.

We offer a range of inclusive employment policies which include family and carer friendly flexible working arrangements and have many supportive staff networks and wellbeing services. We also endorse the principles of Athena SWAN, with commitment from all levels of the organisation in promoting gender equity. Our Staff Benefits page under Employment provides further links and information.