This position is responsible for providing friendly, efficient, and courteous service to all guests of The Shops at The Hotel Hershey.

This is a part-time year round position. The schedule for this position is based on operational needs and may include days, evenings, weekends and holidays.

Job Functions:

• Conduct business with guests with a smile, enthusiasm and professionalism
• Enter sales into POS system
• Handle cash, credit card, and room charge transactions
• Assist the Manager and Supervisors with store opening and closing procedures
• Exhibiting thorough product knowledge and upselling techniques to guests
• Answer guest inquiries, both in person and over the phone, in a professional and timely manner
• Inspecting merchandise to insure quality prior to sale
• Assisting in inventory counts and shrink prevention
• Following safety and cleanliness standards
• Communicating special requests to the Manager
• Perform other duties as assigned

Basic Qualifications:

• Must be 16 years of age or older.

Additional Qualifications:

• Ability to interact with guests with friendliness and professionalism.
• Ability to handle cash transactions and learn point-of-sale systems.
• Ability to speak, read, and write English.
• Ability to work individually and as part of a team.
• Must display a positive attitude, eagerness to learn, and professional image representative of the property image.
• Flexibility to work in all shops within the Retail Department at The Hotel Hershey to include Signatures, HH Collections, Chic Boutique, and Shine is beneficial.

Working Conditions:

• Physical requirements include standing at least 95% of the shift, communicating clearly, walking, bending, and pushing and lifting up to 35 pounds.
• Schedule will rotate to cover hours of operation between 8:00 a.m. and 10:00 p.m., including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer