Overview: H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Customer Service Specialist - Curbside, you - ll review submitted orders and contact Customers regarding order selection as needed. You - ll serves as one of the primary points of contact for customer service and order review, select eCommerce online orders, package them in compliance with Standard Operating Procedure (SOPs), and ensure all perishable / non-perishable eCommerce merchandise areas are clean and free of debris.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:

• a high school diploma
• advanced customer service skills; ability to work in a fast-paced environment

What is the work?
Customer Service:

• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed
• Provides superior customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages / transports/ loads groceries, merchandise from the Store to customer's vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer
• In the absence of the Manager / Lead, takes the lead to communicate issues / customer concerns to Store leadership / management
• Performs Representative duties as needed

Sanitation / Stocking / Food Safety:

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes / cleans / prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads/ unloads / moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation

What is your background?

• Minimum age 18 (mandatory)
• High school diploma, or equivalent
• 6+ months of experience as an In-Store Shopper, or related experience (preferred)

Do you have what it takes to be a fit as an H-E-B eCommerce Customer Service Specialist - Curbside?

• Advanced customer service skills
• Strong communication skills
• Ability to prioritize and handle cross-functional tasks
• Ability to work a flexible schedule
• Ability to use material-handling equipment and maintain license

Can you...

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Constantly* reach at waist, grasp
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**

• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

08-2021