Job description

Kennel Shelter Manager

Classification: Non exempt

Reports to: Shelter Managers

Department: Animal Services

Date of Revision: May 5, 2023

Summary

Works with management to fulfill the mission of the organization and provide for the welfare of the animals in its care. Works to ensure the continued evolution of the BCHS into a fully developed center dedicated to eliminating the suffering of homeless animals by providing humane care for pets in transition, facilitating adoption to good homes, supporting pet overpopulation education, and supporting sterilization of companion animals.

Provides positive leadership for the efficient and smooth functioning of all shelter operations, in accordance with established policies and procedures, borough contracts, state and federal laws and regulations. Develops and maintains effective working relationship with supervisors, staff, volunteers, and the public.

Responsible for providing training, discipline, leadership, and mentorship to all animal services staff with a focus on Animal Care Technicians in particular; ensuring the effective operation of the kennels, cattery, and building; overseeing and ensuring the general health and wellness of all animals at the shelter; and upholding the values and mission of the shelter. ​

Secondary responsibility is to have a working knowledge of the Shelter Managers roles.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Staff management and training -
• Implement and train all Animal Service Technician staff on current BCHS SOP’s as requested by Shelter Managers.
• Oversee/coordinate training of new direct reports and oversee continued education of existing direct reports. Prepares all worker assignments and schedules.
• Communicate with Associate Director and Shelter Managers to streamline and update shelter-wide protocols and procedures to ensure the kennels, cattery, and front desk are operating at maximum efficiency and effectiveness.
• Co-manage bi-monthly staff meetings, and quarterly staff development days with Shelter Managers.
• Ensure direct reports are following proper protocols, offer encouragement; promote a positive, supportive, team-oriented working environment and correct issues as they arise.
• Provide input to the Shelter Managers in regards to staff discipline as per the employee handbook, performance, attendance, and disciplinary actions.
• Identify staff members who would excel if cross-trained in other areas.
• Ensure proper sanitation, decontamination, and PPE protocols are practiced in all shelter areas.
• Ensure all staff are on target to finish their tasks in a timely fashion each day to prevent unauthorized overtime and promote efficiency.
• Fill in for direct reports as needed.
• Hiring and onboarding
• Coordinate the hiring/promotion of staff with the Shelter Manager; participate in interviews of new Animal Care Technicians in accordance with shelter protocol.
• Coordinate and carry out the onboarding of direct report staff, ensuring adequate preparation and timely completion of all required paperwork.
• Communication
• Maintain an open communication with Senior Leadership to promote clear understanding between managers.
• Report personnel issues to the Shelter Managers promptly.
• Attend regular one-on-one meetings with the Shelter Manager, Foster, Facility and Outreach Manager, Animal Behavior and Enrichment Manager, and submit monthly report in a timely manner to be included in the monthly board report.
• Maintain and promote positive communication with direct reports, volunteers, and other staff; promote good interdepartmental relations between direct reports and other shelter staff.
• Maintain numerous files, records and statistics that include but are not limited to: animal population, adoption, and animal incidents.
• Cleaning and care
• Assist with, oversee, and delegate staff as needed to ensure cleaning of kennel areas, cat rooms, and interior common areas is performed as effectively and efficiently as possible.
• Maintain cleanliness of grounds and play yard areas.
• Manage and assist with daily and weekly kennel and cattery checklists to ensure all tasks are completed effectively and efficiently.
• Ensure cleaning protocols are being followed correctly and make corrections to incorrect cleaning methods.
• Oversee feeding and ensure that animals are being fed appropriate amounts at the designated time and that feeding protocols are being followed.
• Consistently report cleaning/feeding issues and suggested solutions to Associate Director.
• Ensure kennel signage is consistently and correctly used.
• Ensure that special needs animals or especially messy animals receive the extra care and cleaning that they need.
• Complete final walkthrough after all kennel, cattery, and front desk staff are done for the day.
• Shut off all lights and lock up in kennels and cattery at the end of the day

● Manage kennel space/population

• Ensure that each animal has appropriate housing with appropriately sized and clean water bowl and bedding; ensure that staff can recognize inappropriate housing, water, and bedding.
• Coordinate with the Animal Enrichment Manager to create a plan for movement of animals to create combinations and move animals to appropriate locations, ensuring animals have appropriate kennelmates.
• Complete all daily walkthroughs listed on the daily checklist.
• Perform a weekly census ensuring animals are marked with appropriate attributes, assessments, and memos in Chameleon.
• Communicate during weekly Manager meetings about needs and suggestions for shelter animals.
• Ensure that all paperwork is current and on all animal enclosures.
• Responsible for ensuring that animal flow is being met by working with the Foster, Facility and Outreach Manager for all aspects of working with rescue and foster flow, working with the Department Managers in scheduling owner surrenders and strays, working with the Animal Enrichment Manager regarding behavior flow, and discussing animals for euthanasia
• Ensure that all off sight locations are filled in a timely manner for off sight adoption opportunities.
• General maintenance both
• Identify areas of the shelter property and/or shelter tools that need maintenance.
• Work with Facility Manager and maintenance staff to ensure all low-cost maintenance issues are addressed in a timely fashion and within the allotted budget.
• Notify Facility Manager of significant maintenance issues and follow up to ensure important issues are corrected in a timely manner.
• Working with volunteers

Request assistance from volunteers, when necessary, work alongside them, building relationships with a focus on customer service, encouraging and providing feedback as appropriate.

Other Duties

• Keeping the shelter in compliance with PA Dog Law and Kennel Inspections.
• Work with Volunteer Coordinator, Shelter manager and Animal Enrichment Manager in regard to offsite adoption events.
• Performs other duties as assigned; this job description is not designed to cover or

contain a comprehensive listing of activities, duties or responsibilities that are

required of the employee for this job.

Competencies

Choose 6 - 8 competencies that accurately reflect the knowledge, skills, and abilities needed to perform this job effectively.

• Customer Oriented
• Detail Oriented
• Goal oriented
• Leadership
• Management skills
• Problem solving
• Reliability
• Team Building

Supervisory Responsibility

• Direct supervision of 10 - 15 staff members.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; accommodation is not reasonable if it imposes undue financial or administrative burdens on the employer or requires a fundamental alteration to the nature of the job.

Identify the percentage of time an incumbent is exposed to the following work conditions using following standards:

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity or exposure up to 33% of the time (0 - 2.5+ hrs/day of 8 hour day)

F (Frequently) Occupation requires this activity or exposure from 33% - 66% of the time (2.5 - 5.5+ hrs/day of 8 hour day)

C (Constantly) Occupation requires this activity or exposure more than 66% of the time (5.5+ hrs/day of 8 hour day)

F - Indoor Work

F - Outdoor Work

F - Unpleasant Odors/Noise

F- Use/exposure to Chemicals

F- Operating Computer

O - Operating Vehicle

O - Exposure to Hazards

O- Extreme Temperatures

O - Office Environment

F - Stressful Situations

O - Dangerous Animals

- Other (explain)

Provide detail (as needed) to explain above answers:

Working with animals that might have zoonotic diseases.

Behavior of animals is unknown and could result in bites, scratches, body checks.

Environment uses chemicals such as Accel and bleach and the floors can be slippery with water use.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following standards reflect the percentage of time physical demands are required:

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity or exposure up to 33% of the time (0 - 2.5 hrs./day of 8 hour day)

F (Frequently) Occupation requires this activity or exposure from 33% - 66% of the time (2.5 - 5.5 hrs./day of 8 hour day)

C (Constantly) Occupation requires this activity or exposure more than 66% of the time (5.5+ hrs./day of 8 hour day)

• Communicating Verbally () - Expressing or exchanging ideas by means of the spoken word to impart oral information to customers, staff, volunteers, or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.

Hearing () - The ability to hear, understand, and distinguish speech and/or other sounds (e.g., alarms, door buzzers, codes). A yes or no answer is captured for each of the five hearing requirements listed:
C - One-on-one (in person) F - Telephone

C - Group or conference (in person) F - Other sounds

• Near Visual Acuity (C) - Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision (C) - Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Far Visual Acuity (C) - Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.

Fine Manipulation (F) - Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.Gross Manipulation (F) - Seizing, holding, grasping, turning, or otherwise working with hand(s).Keyboarding (C) - Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.Lifting/Carrying (F) - Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object – usually by holding it in the hands or arms, but may occur on the shoulder. Up to 50-pound lifting requirement.Pushing/Pulling (F) - may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides. Up to 50-pound exertion of force requirement.

• Reaching At/Below Shoulder Level (C) -Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead (F) -Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Sitting (O) - Remaining in a seated position.
• Crawling (O) - Moving about on hands and knees or hands and feet.

Crouching (F) - Bending body downward and forward by bending legs and spine.Kneeling (O) - Bending legs at knees to come to rest on knee(s).

• Standing/Walking/Running (O) - Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping (C) - Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.
• Climbing Ramps/Stairs (O) - Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).

Position Type/Expected Hours of Work

This is a full-time position, with an expectation of 40+ hours per week. Hours are somewhat flexible, and some late evenings or weekends are required.

Travel

15% travel required, including some local and some overnight.

Education and Experience

• 3+ years in the Animal welfare field. Experience in a shelter preferred.
• Knowledge of animal behavior, temperament and contagious diseases required.
• 3+ years Customer Service knowledge preferred.
• 3+ years managing staff preferred.

Work Clearances (if applicable)

• State police Background Check

EEO Statement

The Beaver County Humane Society is an equal opportunity and affirmative action employer that does not discriminate in employment. All qualified applicants will receive consideration for employment, training, promotion and pay without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, disability, protected veteran or marital status.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• Aliquippa, PA 15001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Kennel: 3 years (Required)
• managerial: 3 years (Required)

Work Location: In person

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