Job description

We are seeking an enthusiastic Junior IT Support Coordinator to join our team. The Junior IT Support Coordinator regularly maintains an organization’s technological equipment. The successful candidate will ensure that all computers and computer networks within the company work efficiently and effectively, thereby enabling employees to do their jobs efficiently and effectively.

Job duties and responsibilities:

· Perform a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair.

· Diagnosing and/or resolving problems in response to employee reported incidents via tickets system.

· Configuring devices and software applications following established procedures.

· Collaborates with IT Manager to plan organize and implement software.

· Installs Microsoft and other vendor’s software applications.

· Diagnoses and repairs hardware, software, and peripheral components.

· Trains employees on the use of hardware, software, and reports.

· Instructs users in use of equipment, software, and manuals.

· Performs other duties and responsibilities as assigned.

Requirements:

· Team player and with excellent interpersonal skills.

· Self-starter with excellent verbal and written communication skills.

· Reliance on experience and judgment to plan and accomplish goals.

· Dedicated, organized and hard working.

· Ability to work in a fast-paced environment.

Preferred:

· Knowledge of Active Directory Users and Computers.

· Experience with ZOHO and API integration starting from CRM to projects to reports or similar experience with Workforce.

· Associates Degree preferred.

· Familiarity with help desk practices, ticket systems, team environment, etc.

· Experience with remote troubleshooting.

· Experience with programming languages.

· Experience with automation.

· Experience with VPN.

Salary: $20.00 per hour

Benefits: Fully Paid

•Health Insurance

•Dental Insurance

•Vision Insurance

•Paid Time Off

•401(k)

This is a full–time position, 8:30 am – 5:30 pm Monday – Thursday and Friday 8:30 am – 4:30 pm at our Tampa-based location.

About Direct Components, Inc.
Since our inception in 1998, Direct Components, Inc. has proven to be an invaluable component in our customer's supply chain - providing unmatched customer service, extensive access to a wide array of components and manufacturers, and a destination for the industry's most dedicated and capable sales representatives.

Direct Components, Inc. is a premier distributor of allocated, obsolete, and hard-to-find electronic components used in the production of products and equipment in the Aerospace, Communication, Computers, Fabrication, Industrial Equipment, Instrumentation, Marine, and Military Industries. We offer a wide range of value-added services that help us to become our customer’s most relied-upon supplier - and to achieve our goal of becoming a "One Stop Shop" for all our customers’ electronic component needs.

We’ve been in business for more than 24 years, and over the past five years, we've experienced exponential growth due to the high demand for integrated circuits worldwide. We're ranked 3rd on the TBBJ Fast 50 and 52nd on Florida’s Inc 5000.

We have a strong, team-oriented culture driven by our core values:

Dependable -We are reliable, punctual, accountable, and trustworthy.
Integrity -We are fair, transparent, and true to our core values.
Respect -We are considerate of others while maintaining a positive and professional attitude.
Excellence -We strive for the highest standards of quality.
Commitment -We are dedicated to our vision and growth.
Teamwork -We collaborate to achieve goals efficiently.

For more information, please visit: https://www.directics.com/

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tampa, FL 33634: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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