• Monitor job file status.
• Scheduling for the Production Department - always prepared for last minute changes
• Maintain job file WIP’s (Work in Progress) - advising team of anticipated completion
• Notify vendors when their services are needed
• Maintain internal and external communications - customers, vendors, office and management team
• Ensure all daily documentation is collected and saved to the server/system - scanning documents and downloading photos
• Learn and utilize our internal systems as well as the services our Production Team provides.
• Assist the Office and Production Managers in customer questions and needs
• Be the liaison between the office and production teams
• Assist other departments, as needed.

• 2+ years of administrative or office related experience.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Experience in service industry environment a plus.
• Outstanding written and verbal communication skills, and consistently courteous and professional tone of voice at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal oriented.
• Ability to multi-task.
• Capability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).
• Ability to learn new software, including Xactimate and proprietary software.
• Minimum education High School Diploma or GED equivalent.
• Ability to successfully complete a background check subject to applicable law.

• 40 Hours/week. Hours between 7:00am to 7:00pm.
• Flexible to work overtime when required.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.