Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

• Have excellent ITAM knowledge and work as part of a team.
• Advocate SHI Services to SHI Account Executives and their customers.
• Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets.
• Engage with other SHI departments to collaborate in the delivery of integrated services.
• Participate with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution Consultants.
• Identify additional upsell opportunities within existing ITAM customers.
• Participate alongside with ITAM Solutions Consultants in pre-sales activities to advise customers and inform of ITAM by SHI’s capabilities.
• Lead and Deliver ITAM Consulting Services including leading Audit Defense projects.
• Collaborate with customers to solicit, collect, and analyse information about customers’ ITAM environments to assess process maturity and make appropriate recommendations for work practices.
• Provide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriate.
• Engage with the ITAM group management team in growing the ITAM group business.
• Build internal business processes to improve the ITAM group operational delivery standards.
• Work with the ITAM technical and development teams in enhancing the current tools used by the group and help in investigating new tools where required.
• Design, define and complete large scale and complex ITAM Services to cost, timescale and quality following applicable standards and procedures.
• Prepare and present ITAM deliverables to customers.
• Communicate accurate and relevant conclusions to customers across the entire life cycle of a SAM/ITAM project. Including producing and presenting analytical results and assuring projects are closed to the satisfaction of all parties.
• Assist in creating and updating internal Standard Operating Procedures (SOPs).
• As appropriate, using your experience, work with the Service Delivery team to help and guide engagements such as audit defense or other customer deliverables.
• Attend, support and represent SHI at conferences and events.
• Regularly present at industry events, SHI Summits and Webinars
• Ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standards.
• Keep up to date with industry trends and new ITAM services requirements and support the leading and development of ITAM colleagues by sharing and training as appropriate.
• Executes all ITAM Solutions Architect tasks according to the project plans of all assigned customer engagements.
• Adhere and work to the internal process standards as defines and updated by ITAM management.
• Collect, manage, and disseminate ITAM-related information from SHI, customers, and software manufacturers.
• Research and understand different publishers’ product use rights, license allowances, and contractual entitlements for software products and manufacturers.
• Participate in customer communications across the entire life cycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties.
• Coordinate with Project Management team to communicate project status and ensure project milestones are being met.
• Other activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customers.
• Support, coach, and mentor ITAM Analysts, Consultants, Senior Consultants and Principal Consultants.
• Possess specialist working knowledge of numerous software licensing models and metrics, covering a range of vendors, including a minimum of three Tier 1 software publishers: Oracle, IBM, Microsoft, SAP, Adobe, VMware, Micro Focus, Red Hat, Autodesk.
• Experience of performing ITAM at a c-level, including engaging with customers’ senior management and directors.
• Demonstrable experience in Audit Defence activities and strategies
• Highly competent in understanding complex business environments, identifying customers goals and issues and formulating ITAM strategies and solutions that need to be presented at the management level and above.
• Proven experience in designing and implementing ITAM programs, as well as leading and mentoring License Consultant teams performing on customer engagements.

• Bachelor’s degree or equivalent
• 10 years of experience within the IT Asset Management field
• 10 years of experience delivering ITAM solutions to global enterprise customers
• Purchasing & deployment experience
• IT infrastructure lifecycle support experience
• Experience in eTelligent, Mavenlink and other ITAM service tools

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”.
• Client-oriented, professional services mind-set.
• Ability to manage several projects simultaneously.
• Exceptional research skills and the ability to manage details.
• Exceptional analytical skills.
• Exceptional written and verbal communication skills.
• A second language (preferably French) will be an advantage.
• Exceptional organization and time management skills.
• Ability to think outside the box.

• It is expected that this role will require frequent travel both nationally and internationally (50%)

• The estimated annual pay range for this position is $110,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status