Job description
This is an entry level position. Supports clinical and business teams by providing timely, skilled technology service.
Job Duties:
- Responsible for maintaining and enforcing policies and procedures pertaining to Information Systems, including hardware, software and user restrictions and requirements.
- Performs help desk related functions and provides customer support for system users.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Supports and maintains user account information including rights, security and systems groups.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Has knowledge of commonly-used concepts, practices, and procedures within the field of Information Systems.
- Responsible for supporting all Information Systems and technological requirements for the facility.
- Participates in 24-hour call rotation.
- Provides installation, maintenance, configuration, and service for telephony systems.
- Familiarity with common networking and low voltage hand tools
Education:
Requires a high school diploma or GED. Associate Degree in Computer Science or related degree program desirable.
Training/Experience:
Minimum of 1 year paid experience in Information Technology field.
Skills/Qualifications:
Knowledgeable of HIPPA compliance.
EMR/EHR Experience
Customer Service
Time Management
Organization
Attention to Detail
Professionalism
Quality Focus
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