Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

About the opportunity:

As an IT Support Technician, you be part of a Global Support Services Team, within Jacobs In-house IT Department. You will provide support to all our customers including hardware/software troubleshooting and testing, implementing and deployment of hardware standards, conferring with customers on processes and procedures, single point of contact for all other IT functional groups for local support, assisting with both local and global mobilizations and demobilizations. Assist with new hires, relocations, and with the entire asset management lifecycle, to include request, procurement, tracking/management, and retirement

The role will be located in the Cottons Centre, London Bridge. The typical duties include:

• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
• Management of Service Now tickets and asset workflow, maintaining the lifecycle of calls assigned.
• Ability to communicate verbally and in writing to work effectively with a variety of technical and non-technical personnel at all levels, throughout the IT and the business.
• Although our standard hours are a 40-hour week, flexibility is key as some work must be done out of hours.
• A willingness to travel.

Working for Jacobs

At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent.

In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

Work-life balance and flexibility is a key focus area for Jacobs. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

• 
  Experience in an IT supprt role
• Knowledge of Windows 10, Active Directory, Microsoft Office 365, Autodesk, Bentley, VDI etc.
• ITIL qualified or firm understanding
• Knowledge of Service Now or similar IT Ticketing System

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here.

Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.