Job description

Monterey Peninsula College

IT Support Technician

Salary: $4,619.00 - $5,100.00 Monthly

Job Type:
Job Number: 2021-00122
Closing: 4/16/2023 11:59 PM Pacific
Location: Monterey, CA
Division: Administrative Services

Description

JOB SUMMARY

Under the direction of the Director of Information Services, research, identify, and provide hardware and/or software solutions for the District to include installation, upgrade, and repair. Update and maintain technical documentation. Provide technical training for technical and non-technical staff. Test and perform maintenance on network, Windows, Apple, Chrome OS, and associate(d) systems.

Example of Duties

EXAMPLES OF FUNCTIONS
Essential Functions Essential functions may include, but are not limited to the following:

Provide computer hardware and software solutions for stand-alone and networked computers within set standards; update campus standards as needed.
Maintain and update documentation regarding standards for new workstation configurations. Including system configuration (and) applications.
Assist in the repair and support of computers, laser printers, perimeter network wiring, smart classrooms and associated equipment.
Analyze, trouble-shoot, test, and implement software and systems. Upgrade, maintain, repair, and replace software and hardware as needed.
Install software to campus standards and help monitor antivirus, anti-spam and inventory software.
Provide assistance to faculty and other technical staff.
Educate users regarding virus, spam and hoax questions.
Establish and maintain end user support (security, consulting, documentation, and general training) for supported software and hardware products.
Provide effective and timely resolution of assigned tasks; set up computer equipment and install supported software.
Perform preliminary diagnostic tests of software and hardware systems; gather and record appropriate data related to equipment testing.
Participate in and make recommendations for the design and implementation of new PC and network installations.
Coordinate work with the Network Operations Team, instructional faculty, and other technical staff in troubleshooting perimeter wiring, patch panels, and network hubs connected to the campus network.
Assist the Network Operations Team in managing the network system asset inventory database.
Facilitate cell-phone support and management of the cell-phone accounts. Support the Network Engineers with VoIP telephone maintenance and the repair of POTS; act as liaison between college staff and telephone vendors.
Evaluate and recommend hardware and software products for users. Write memos, reports, and system configuration diagrams.

Other Duties
Assist with the Help Desk and assist with Telephone System Management duties, as required.
Provide web application software and hardware training to staff and faculty.
When appropriate, modify hardware, replace various internal parts to correct problems or enhance performance or function.
Act under direction as a liaison between the college and various hardware and software vendors.
Demonstrate an understanding of, sensitivity to and appreciation for, the diverse academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.
Work on special projects as assigned.
Serve on college committees as assigned.
Perform other related duties as assigned.

Qualifications
Miniumum Qualifications

Education and Experience
Any combination of education, experience and training that would indicate possession of the required knowledge, skills and abilities listed herein. For example, completion of college coursework in computer skills, or a related field, or three years of recent experience troubleshooting and repairing PCs in a network training environment; a college degree in computer science.

Diversity:
Demonstrate an understanding of, sensitivity to and appreciation for, the diverse academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.

Knowledge
Knowledge of: the current version of Windows, Chrome OS and Apple software. A working knowledge of the basics of e-mail applications, Google Suite, network protocols and software, district-owned workstations, laptops and cell phones as well as a familiarity with internet based applications.

Abilities

Ability to:
train and listen effectively and provide excellent customer service;
display expert and innovative use of concepts and principles as a computer generalist;
successfully apply specialized knowledge to practical applications;
analyze technical PC systems behavior;
correctly interpret and resolve complex computer problems;
communicate effectively in both oral and written form;
adjust and learn new hardware implementations and software applications;
establish and maintain effective work relationships with those contacted in the performance of certain duties. PHYSICAL EFFORT/WORK ENVIRONMENT Moderate physical effort;
Primarily an indoor working environment.
May require stooping, bending, kneeling, periodic lifting up to 50 pounds, crawling and walking.
Requires dexterity to connect network and server workstation equipment, peripherals, and make minor repairs to computer equipment.
May require travel to other college sites and locations. PROOF OF VACCINATION
New employees may begin serving in their assignments only after they are in compliance with current health or vaccination requirements.

Work Schedule / Supplemental Information

Work Schedule
40 hours per week/ 12 months per year

Location Rotational Basis at the discretion of the IS Director

Assigned Shift
Monday - Friday, 8:00 AM - 5:00 PM
Management reserves the right to change schedules as needed

Salary Range
$4,619 (Step A) - $5,100 (Step C) + GREAT Benefits Package

How to Apply
Visit http://www.mpc.edu/about-mpc/campus-resources/human-resources/employment and select "classified and other positions." Here you will find the announcement and the "apply" button in the upper right hand corner. You will be asked to log-in or create a new user account.

Complete all required fields of the application AND
Attach a .pdf of your cover letter which describes your interest in and qualifications for the position AND
Attach a .pdf of your resume AND
Answer required diversity statement
Only items listed above will be reviewed by the screening committee. Human Resources does not accept additional materials such as: letters of reference, test scores from other institutions, certificates of courses/programs completed, letters of commendation from schools, or transcripts with your application. Such items, if included, will not be forwarded to the selection committee. If you are a finalist, HR will request any reference information that is required.

Monterey Peninsula College reserves the right to close or continue the recruitment at any time.

For questions, please contact:
Recruitment@mpc.edu

Conditions of Employment
Monterey Peninsula Community District is committed to achieving educational equity for all students. As outlined in the District's Governing Board Goals, Educational Master Plan, Equal Employment Opportunity Plan, and Student Equity Plan. We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration, engaging students in and out of the classroom, and encouraging them to realize their goals and become global citizens and socially responsible leaders. When you join our team at Monterey Peninsula College, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, classified staff, administration, students, and community partners.
Monterey Peninsula College is designated as a Hispanic Serving Institution (HSI) and is an affiliate of the statewide Umoja Community of California Community Colleges. Monterey Peninsula College has a diverse student population that is a reflection of the communities it serves.
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who are also committed to closing equity gaps. An equity-minded individual is a person who already does or has demonstrated the desire to:

(1) Understand the importance of holding ourselves accountable as educators for closing equity gaps and engaging in equitable practices;
(2) Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility;
(3) Encourage positive race-consciousness and embrace human difference;
(4) Reflect on institutional and teaching practices and aim to make them more culturally responsive; and
(5) Strategically build buy-in and participation among colleagues for equity-related initiatives.

Monterey Peninsula College seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals. All departments strongly encourage collaboration across disciplines to create inclusive, integrated, and interdisciplinary learning experiences. College faculty are expected to be knowledgeable about, and willing to use, different learning and teaching methods appropriate to the students they serve.
Offers of employment are contingent upon Governing Board approval. Employment with Monterey Peninsula College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit proof of freedom from tuberculosis and proof of eligibility to work in the United States. Employees must sign the Oath of Affirmation of Allegiance, and submit fingerprints for California Department of Justice clearance. California School Employees Association Membership or an approved alternative is required.

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