Mission
EdAdvance, a Regional Educational Service Center in western Connecticut, is seeking an IT Support Specialist. Our mission as the RESC in western Connecticut to is to promote the success of area school districts and their communities. EdAdvance is also a partner in the RESC Alliance and works collaboratively with the other RESC groups to support state-wide initiatives. In addition, EdAdvance operates five specialized school programs for students who are requiring educational placement outside of their district.
To achieve our mission, we are committed to the “Three Cs”:
Connection-We actively listen to, engage with, and learn from our colleagues within the agency and our constituents across the region and state. This fosters and strengthens partnerships, leading to true understanding of our region.
Culture-We strive to achieve “Systemness”, where everyone embraces and is committed to the success of our agency as a whole. This internal climate of cooperation is evident to our school district and community partners.
Customization-We focus on “Culture” and “Connection” to increase our capacity to provide flexible solutions, services, and supports tailored to the unique needs of the school districts and communities we serve and at the level of excellence they expect.

IT Support Specialist
Reports to: Assistant Director of Technology
Full Time, 40 hours per week

Litchfield and surrounding areas
Pay Rate: ex: $28.85 – $31.25 / Hour. (60k-65k / year)
Non-exempt
Position is open until filled

Job Description: EdAdvance, a Regional Educational Service Center in western Connecticut, is seeking a friendly, highly skilled individual to join our Technology team. The IT Support Specialist will provide onsite IT support for EdAdvance and it's clients. Daily responsibilities range from helpdesk and basic repairs / maintenance to creation of IT training materials and IT planning / documentation.

The IT Support Specialist works under the supervision of the Assistant Director of Technology. Standard shift is 7:30am-4:00pm, with an included 30-minute break for lunch. This position requires frequent on-site visits to schools. Regular and consistent in person attendance is considered an essential function of this position.

Major Responsibilities:

• Provide technical support, in person, and via phone.
• Track support calls and client time using helpdesk tickets and billing system.
• Create and update documentation for all systems (Software, updates, backups, data flows, synchronizations, integrations, security access, etc.)
• Work on designated customer projects (prepare quotes and recommendations, build and deploy systems)
• Set up and configure new computers, printers, and other peripherals.
• Manage hw/sw inventory and maintain records for subscriptions / renewals / agreements.
• Provide training to end-users on how to use hardware and software applications.

Knowledge, Skills and Abilities:

• Ability to troubleshoot, identify root cause, and investigate solutions.
• Excellent analytical and problem-solving skills.
• Excellent customer service skills - patience, active listening, positive language, resilience, effective communication
• Ability to work collaboratively as part of a team.
• Knowledge of cybersecurity principles and best practices.
• Knowledge of Google Work Suite/ Apps, Chromebooks, OSX, iOS, Windows OS (server and client), Microsoft Admin console, basic networking.
• Experience in Application Integration, APIs, or programming / scripting languages (Powershell, Python, Java, etc) a plus.

Qualifications/Requirements:

• 2 years college or technical school coursework, Bachelor’s degree preferred.
• Minimum of 2 years’ experience providing technology support or training; working with students and teachers a plus.
• Flexible to work in a dynamic, fast paced educational environment
• Strong interpersonal skills and the ability and willingness to work with administration, staff, and students
• Work well in a team environment
• Must have a desire to learn and grow

Physical Requirements:

• Must be able to lift up to 50 lbs
• Requires pushing pulling
• Must be able to perform essential functions with or without accommodations

Travel: Travel between sites required using personal vehicle

Human Resources
EdAdvance
P.O. Box 909
Litchfield, CT 06759-0909

EdAdvance does not discriminate in any of its programs, activities, or employment practices on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, veteran, marital or familial status, ancestry, genetic information, gender identity or expression, or any other basis prohibited by law. To file a complaint of discrimination write USDA Director, Office of Civil Rights, Washington, DC 20250-9410

EdAdvance was established under Connecticut Statute 10-66, a-m, and is governed by a Board of Directors comprised of members from local Boards of Education.