Job description

The IT Applications Support II will be responsible for providing SAP/PAS-X support and driving initiatives for design, enhancements, implementation, rollout, testing of SAP/PAS-X and other enterprise system modifications. The individual will also be responsible for IT support and maintenance of client/server hardware, software, and network.

Responsibilities:

• Oversee all tickets originated from Site New Hampshire, focusing on fast and effective end-user support. Prioritize and escalate as needed based on impact and urgency.
• Resolution of 2nd and 3rd level support tickets and activations covering SAP and PAS-X system and relevant hardware in the field.
• Work in partnership with Super Users and SMEs to maintain alignment of SAP/PAS-X user guides to local SOPs and sustainability/maintenance of Super User organization at Site.
• Provide support and drive initiatives as needed in design, enhancements, implementation, rollout, testing of SAP/PAS-X and other enterprise systems, including process improvement and problem-solving by applying Lean mindset and tools.
• Participate in IT Validation and Qualification testing activities covering Computer Systems, Computerized Equipment’s and IT Infrastructure, including disaster recovery testing.
• Collaborate with local and Global IT support to resolve and document IT services, incidents, problems, and changes.
• Support client hardware, standard software, and local applications.
• Communicate with team and management on issues and provide timely statuses/follow-up.
• Responsible for maintaining IT Knowledge Base articles covering frequently asked questions, workarounds, and problem resolution.
• Responsible for purchasing new hardware/software, including testing and documentation of all new operating systems, software, and hardware prior to rollout.
• Responsible for IT Asset Management and Life Cycle management, maintaining records updated throughout its life cycle and ready to use anytime.
• Train PC Support Technician, Super Users, and Consultants.
• Perform and maintain housekeeping according to 5S principles.
• Acts as a resource on department and site projects and meets milestones per Project Plans.

Requirements:

• Certification in Technology or BA in Information technology or related area.
• Experience with SAP and VMware.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Additional Information:

• Location: 9 Technology Drive, West Lebanon, NH 03784 (Fully Onsite Role)
• Work Hours: Monday to Friday, 8am till 5pm with 1h for lunch. Overtime is not expected, and if required, it should be requested in advance and approved by the IT Manager.
• Note: There is no public transportation to this area, so the candidate should be aware that it is required to drive to come to work.

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Experience level:

• 3 years

Ability to commute/relocate:

• West Lebanon, NH 03784: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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