At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it. As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide. Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve. If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $25-36/hr.

Compensation will be dependent upon geographic region, education, and experience

Reporting to the Director of IT (Information Technology), the IT Support Specialist identifies, researches, and resolves technical problems in an effective, patient, communicative manner. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email, and online requests for technical support. In addition, the IT Support Specialist coordinates with other teams to resolve issues and will train, coach, or assist other IT Support Services team members as required.

Essential Job Functions:

This role requires a self-motivated, detail oriented, positive, collaborative, and organized individual with the ability to maintain flexibility and take ownership of technical issues. Must be a problem solver and address technical issues in a timely manner. Additionally:

• Serve as a point of contact for staff seeking technical assistance via the ticket system and communicate via phone, email, or chat
• Provide national remote support for company locations as required
• Regional travel required to support company locations
• National travel may be required on a limited basis
• Perform troubleshooting through diagnostic techniques and staff interaction
• Deployment and relocation of computer systems & peripherals
• Create and maintain network users, user environment, directories, and security by conforming to established guidelines and standards
• Determine the best solution based on the issue and details provided by staff
• Walk our staff members through the problem-solving process for remote issues
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticket system
• Follow-up and update staff status and information
• Pass on any feedback or suggestions by staff to the team lead
• Identify and suggest possible improvements on procedures

Core Competencies:

• Ability to do math, organize and prioritize workload, work effectively and efficiently under stress.
• Ability to supervise, multitask, understand, and follow instructions.
• Ability to proficiently read, write, speak, and understand English.
• Ability to investigate, analyze information, and draw conclusions
• Ability to engage in critical thinking and exercise independent judgment
• Ability to maintain confidentiality and manage confidential information
• Consistent and regular attendance required
• Driving: Driver’s License required

• Bachelor’s in IT, Computer Science, or relevant field preferred
• Minimum 3 years of experience in an IT customer support role required
• Working knowledge of WAN/LAN networking, Microsoft 365, Windows 10, VoIP based phone systems, and automation products
• Experience with Audio-Visual (A/V) conference room systems
• Cable management experience (running cables, terminating cables into a patch panel, making custom length cables as needed, etc.)
• Competent knowledge of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic to complex technical issues

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/