Job description
Position Details
Advertising/Posting Title
LCOM IT Support Technician
Diversity Statement
The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.
Posting Summary
Provide a broad range of technical support for all College of Medicine Users, including faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services both in the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office
Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.
Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required.
Desirable Qualifications
Ability to troubleshoot and support Mac computers desirable.
Other Information
Special Conditions
A probationary period may be required, A probationary period may be required for current UVM employees, Bargaining unit position, Background Check required for this position
FLSA
Non-Exempt
Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
35800.00
Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE))
68020.00
Staff Hiring Band
Union Position
Yes, UVMSU ($20 minimum hourly rate)
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date
04/27/2023
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled
Yes
Position Information
Position Title
Info Tech Assist/Programmr
Posting Number
S4316PO
Department
COM Information Systems/55006
Position Number
00022138
Employee FTE
1.0
Employee Term
12
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- American Alliance of Museums
- American Association for Affirmative Action
- Burlington Free Press
- Rutland Herald
- CareerBuilder
- St. Albans Messenger
- Chronicle of Higher Education
- Community Organization (Please specify below)
- Consortium of Higher Ed LGBT Resource Professionals
- Craig's List
- Department of Labor
- BostonWorks
- Diverse Issues in Higher Education
- DiversityDB
- Diversity, Inc.
- Glassdoor
- HBCU
- Job Central
- HERC
- HigherEdJobs
- Hispanic Outlook
- Indeed
- Inside Higher Ed
- Job Fair
- JobsinvT
- LatPro
- Listserv (Please specify below)
- Monster
- NAFSA: Association of International Educators
- NCAA Job Market
- NEACAC
- PoliceOne
- Seven Days
- Trade Show/Conference (Please specify below)
- UVM Catamount Job Link
- UVM Employee (Please specify below)
- UVM Employment Web Site
- Vermont JobLink
- SHRM
- Vermont Library Association
- CUPA
- Women in Higher Education
- Workplace Diversity
- NACUBO
- Zip Recruiter
- Other (Please specify below)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter/Letter of Application
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