WHO WE ARE:

United Electronic Industries (UEI), a rapidly growing manufacturer of computer-based data acquisition and control products headquartered in Norwood, MA, has an immediate opening for an experienced IT Support Engineer. In this on-site role, you will support the Company s IT/IS needs from our Norwood, MA location.

If you re ready for a challenging opportunity with a growing organization, then this position is for you! This is a role with high visibility for a candidate who wants to own our internal IT/IS process.

SUMMARY:

The IT Support Engineer is responsible for delivering application and technical support to end users. Responsible for resolving support requests and will work to identify, diagnose, and rectify any issues with computer hardware, software, services, and applications. Assist with software installations, network failures, hardware malfunctions, and other IT/IS related issues. Participate in research and development to continuously improve and keep up with the IT/IS business needs of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical assistance and support for UEI s users related to computer systems, software, and hardware.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Assist in the planning, documentation, and implementation of various systems to include desktop PCs, network equipment, Hardware, Software applications, and peripherals.
• Act as on-site point of contact for all support requests from users at all levels of the organization.
• Assist with IT inventory and tracking as well as documentation of IT issues.
• Deploy workstations, set up new PC s and Mac computers, and assist with installation of computer peripherals, etc.
• New employee setup and exiting employee terminations with all applicable systems, hardware, credentials.
• Experience working with Active Directory – creating and managing users, security groups, distribution lists, etc.
• Diagnose and clean computers of viruses and malware.
• Run diagnostic programs to resolve issues.
• Maintain professional knowledge of current technologies.
• Work in tandem with outsourced IT support partner to maintain business continuity and resolve end-user issues.
• Meet with individuals to diagnose software, network, or hardware issues.
• Resolve all IT issues quickly and effectively while maintaining good relationships with employee users.
• Install and configure computer systems.
• Provide technical support to on-site or remote-access users and/or systems.
• Track and manage work records.
• Email and systems list tracking and maintenance.
• Manage IT/IS assets inventory and tracking.
• Manage and oversee phone, alarm, and security badge systems.
• Function as WISP Co-Data Security Coordinator.
• Other associated responsibilities and projects, as required.

REQUIREMENTS:

• U.S. Citizenship or Permanent Residency required due to government military contracts.
• Bachelor s Degree in Information Technology or Computer Science.
• 2-5+ years prior work experience as a technical support engineer preferred.
• Strong analytical skills, and ability to troubleshoot a wide array of technical support and systems issues.
• Knowledge of web services, API, and IP-based protocols.
• In-depth knowledge of business software, hardware, and networking systems and protocols.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices including expert knowledge of security, storage, data protection, and disaster recovery protocols.
• Manage deployments/rollouts of new technologies.
• A solid understanding of LAN/WAN networking.
• Ability to troubleshoot complex hardware and software issues.
• Outstanding customer service skills to interact professionally and positively with employees and coworkers.
• Exceptional verbal communication skills to gather information from employees and explain complex technical concepts in simple language.
• Exceptional time management skills to provide updates and fixes within a promised time frame.
• Ability to think critically.
• Flexible and able to adapt to a rapidly changing environment.
• Must be organized and have the ability to manage projects of varying length.
• Prior experience with NetSuite and ADP Workforce Now systems preferred.
• Strong communication and organization skills, and the ability to work both independently and as part of a team.
• Self-driven individual looking to further develop their skills as subject matter expert.
• Strong desktop support skills.
• Regular, predictable attendance is required.
• Off hours may be required for upgrades and maintenance needs.
• Strong knowledge of current networking technologies.
• Prior experience configuring and troubleshooting OS such as Windows, Windows Servers, and LINUX a plus.
• Outstanding experience using Microsoft Office.
• Strong knowledge of firewalls, routers, VPN/remote access solutions, Cyber Security, Windows Active Directory Administration, Office 365, TCP/IP, DNS, DHCP and Windows 2008, 2012 Active Directory.
• MSCA/MCP Certifications preferred.
• Must have strong knowledge of TCP/IP and Network troubleshooting.
• Experience supporting remote connectivity solutions a plus.

We offer competitive salaries commensurate with experience and a comprehensive benefits program including health, dental, vision, life, disability, 401k (including company match), PTO, and tuition reimbursement.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, pregnancy or conditions related to pregnancy, disability or any other federal, state, or local protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact #508-921-4600 or hr@ueidaq.com for assistance.