Job description

Looking to join the Sacramento region’s fastest growing IT Company (MSP)? GroupOne Consulting embodies support of continuous improvement, a management team that cares and a dynamic and demanding environment where your skills are constantly utilized and being improved upon.

GroupOne builds custom, strategic technology plans, essential to achieving our clients’ visions. We collaborate with clients to ensure their objectives are achieved and results are acknowledged. Every aspect of our client-focused activity is driven by a relentless pursuit of operational excellence.

We offer a remote/hybrid schedule, and applicants must be local and able to be present in the Folsom office at least three days per week.

Visit: www.grouponeit.com/careers/ for a full job description.

Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

· Generous PTO + (Birthday PTO + Paid Holidays)

· Health, Dental, Vision

· 401(k) Matching

· Hybrid Work Schedule

· Custom Career Path

· Company Events + Team Outings

Job Summary

Under general supervision of the IT Services Support Manager, this position plays a key role in delivering and maintaining our fully managed IT Services suite of products. The IT Support Engineer II provides our customers and internal team with second level support delivered through direct contact, both verbal and written, to effectively deliver world class service to our partner clients. Most services are provided via remote management tools but may require onsite presence to resolve open issues.

Principle Accountabilities

· Design, configure and deploy servers, routers, switches, firewalls, phones.

· Advanced Server maintenance and repair including hardware diagnosis of complex environments

· Implementation of complex customer server and network projects

· Server maintenance and repair including hardware diagnosis

· Implementation of customer server and network refresh projects

· Development of detailed work plans for approved partner/customer projects

· Provide advanced technical escalation support to team to resolve user PC, email, internet, and LAN access problems

· Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems and escalating to vendor.

· Secures network by auditing client’s servers and network to ensure network access standards.

· Provide support for complex windows domain model and user profile related issues

· Configure, maintain, and monitor distributed backup systems

· Prepares users and staff by designing and conducting training programs, providing references and support.

· Work directly with vendor support, working through diagnostics and implementing the solution

· Resolves network performance issues by troubleshooting network problems and escalating within team and/or to vendor.

· Troubleshoot and become familiar with various types of client/industry specific software

· Provide support for windows domain model and user profile related issues

· Maintain and monitor distributed backup systems

· Ensure the confidentiality, security, and data integrity of client information at all times

· Provide efficient and timely resolutions to customer support cases

· Ability to prioritize service tickets by urgency

· Ability to accurately track time and services performed during the course of the day

· Respond to on call pager as part of team pager rotation

· Maintain productivity levels in relation to peer group

· Updates job knowledge by participating in educational opportunities.

· Analyze and isolate issues.

· Maintain integrity of the network, server deployment, and security.

· Willingness to work overtime, afterhours, and weekends as required by the task or project at hand

Education and Experience

Relevant College, trade-school or certification program required.

· Two to Ten (2-10) years of experience in PC repair/support, System Engineering, and IT Administration roles or similar required in a professional or educational setting

· Any equivalent combination of education and experience

· Current Microsoft certification in server and/or MS 365 technologies required

· Other network infrastructure hardware and software certs preferred

A valid driver’s license, proof of automobile insurance and current registration is required for this position.

Job Type: Full-time

Pay: $32.00 - $50.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Folsom, CA 95630: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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