GTG Peterbilt – Wichita, formerly Doonan Truck & Equipment of Wichita is a premier provider of quality products and services to commercial equipment users. Grask Truck Group, Inc., an Iowa based Peterbilt truck dealer with locations in Cedar Rapids, Davenport, Waterloo and Quincy, Illinois has acquired Doonan Truck & Equipment of Wichita effective January 3, 2023. With this acquisition, Grask Truck Group (GTG Peterbilt) adds stores in Wichita, Great Bend and Hays, Kansas nearly doubling their size of operation in the Midwest. Customers will notice an increased product line and improved customer resources and convenience with the addition of these three locations.

GTG Peterbilt supplies the trucking industry with the highest quality products, sold and serviced by dedicated, factory trained employees in order to provide the highest return for their customers. Their commitment to quality and dedication to excellence is the driving force behind their success.

We have an opening for an IT Support Specialist in our Wichita, KS location. The IT Support Specialist is responsible for performing remote and desk-side hardware/software support for our dealer group. Diagnose, implement and trouble shoot hardware and software including but not limited to operating systems, Office applications, 3rd party applications, and computer operations. The ideal candidate will be a self-starter with an emphasis on teamwork and the ability to see the big picture on the success of the business.

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  Provide end user support in a timely, courteous, and professional manner to our dealer body.
• Maintain, troubleshoot, support hardware, software, operating systems and applications.
• Provide support for all departments and locations for projects involving information technology.
• Create/Enable/Disable user accounts per procedure for new hire and terminated users on all systems.
• Maintain accurate records and follow established policies and procedures.
• Support desktop and laptop refresh operations
• Support disaster recovery and business continuity planning
• Assist with Cyber Security training of end users.
• Maintain and support audio/visual technologies as needed.
• Maintain the highest level of confidentiality.
• Communicate effectively with co-workers, management, and fleet customers
• Able to work some Saturdays as required.
• Must be willing to perform light travel periodically.
• Perform additional duties and responsibilities as assigned.

Skills:

• Excellent interpersonal and professional communication, both verbal and written.
• Strong ability to use good judgment, problem-solving, and decision-making skills.
• Strong organizational skills including multi-tasking and time management.
• Ability to maintain confidentiality and professional decorum.
• Ability to troubleshoot network printers
• Knowledge of Microsoft Office 365, Microsoft Operating Systems (Server and Desktop)
• Knowledge of Active Directory, Remote Desktop Services, and remote user support.
• Excellent troubleshooting skills.
• Knowledge of networking technology and concepts.
• Ability to gain, understand, and apply knowledge from technical manuals.
• Demonstrated ability to thrive in a fast-paced, constantly changing environment.
• Must be able to lift, carry, or pull up to 50 pounds.
• Must have a willingness to learn

Education:

• Minimum of Associates degree in Information Technology (required)
• A+ Certification (preferred)
• Network + Certification (preferred)
• Driver’s license (required)
• Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Benefits:

• Competitive salary and benefits package.
• Medical, Dental & Vision insurance
• Eligibility for paid holidays at time of hire.
• PTO accrual begins on first day of employment.
• 401(k)
• 401 (k) match

Compensation based on experience.

GTG Peterbilt is an equal opportunity employer.