Job description
In order to continually provide our members with the highest level of service, we are seeking an experienced, results oriented and service focused individual to join our team of network technology professionals at our corporate headquarters in Basking Ridge, New Jersey.
The Deskside Support Technician will be a very hands-on, member of the Level 1/2 Deskside Support team and responsible for Affinity’s hardware and software configurations on desktops and laptops including operating systems, third party applications, enterprise LAN/WAN, Internet, and telephone users. The Deskside Support Technician will also assist with the installation and administration of network related hardware and software, manage projects, provide technical support including the maintenance and upgrading of IT equipment, software installations and develop and maintain positive working relationships with the end user community. Additionally, position utilizes the IT ticket tracking system for problem management and resolution.
General Responsibilities:
- Troubleshooting of incidents and service requests.
- Overseeing, escalating, and collaborating on incidents and service requests with other teams.
- Configuring and imaging laptop and tablet computing devices.
- Ordering, tracking, and maintaining all IT equipment inventories and coordinating warranty services.
- Evaluating and testing new hardware and software including operating systems.
- Diagnosing, troubleshooting, and resolving Microsoft Windows and Apple hardware and software problems.
- Responsible for IT equipment ordering, asset management and upkeep of all CIs.
- Providing endpoint management for all endpoints in the enterprise as well as the assessment and optimization of end user platforms through regular reviews of user needs.
- Maintaining all enterprise software by completing updates, security patches and installations.
- Simplifying the deployment of common applications and requests for service.
- Reviewing systems in a proactive manner in order to contribute to the further improvement of the IT support processes, improve user experience and cost effectiveness.
- Assisting with Active Directory administration.
- Clearly communicating technical concepts to non-technical staff and end users both verbally and written.
- Responsible for the installation and maintenance of supporting technologies (i.e., printers, AV equipment, etc.) throughout the organization including branch locations in NJ, NY, and CT.
- Instructing end users on the basic uses of approved hardware/software where applicable.
- Utilizing the Help Desk ticket tracking system for problem management and resolution.
- Assisting in identifying needs and developing user-training solutions.
- Helping users that are working onsite at HQ, branches and working remotely.
- Providing assistance to users and third-party service providers, as needed.
Requirements
- Bachelor’s degree, 3+ years of related experience required or 2+ years of additional related work experience in place of a bachelor’s degree.
- Excellent Knowledge of LAN and WAN Systems.
- Working knowledge of Microsoft Operating Systems, Office 365 applications.
- Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.).
- Understanding of client-side applications (Microsoft Office applications, FTP, Visio, etc.)
- Excellent organizational skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Must be able to work onsite at HQ in Basking Ridge.
- Must be able to travel to branch locations in NJ, NY, and CT, as needed.
- Must be accessible on a 24-hour basis, if needed.
- Knowledge and experience with PDQ.
- Knowledge and experience with Ivanti Patching is a plus.
- Knowledge and experience with Microsoft Deployment Toolkit (MDT).
- Knowledge of ITIL, certification is a plus.
- Mobile Device Management (MDM) and troubleshooting experience is a plus.
- Knowledge and experience with Virtual Desktop Infrastructure (VDI) is a plus.
Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program. Explore career opportunities with Affinity and “Belong to Something Better.”
Affinity Federal Credit Union is an Equal Opportunity Employer.
Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation. Explore career opportunities with Affinity and belong to something better.
Please scroll down and read the Applicant Statement in its entirety.
Applicant Statement
I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.
I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.
I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check. I understand and agree to the fact that Affinity will also conduct a criminal history background and credit report check. I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.
I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.
If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.
I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.
I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.
I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.
I understand that this application is not a contract of employment.
If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company’s established hiring practices.
By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement.
Keywords: IT support, deskside support technician
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