Job description
The IT Support Associate will assist the College of Business community with technology needs via phone, email, and other communication methods. This position will utilize industry-recognized incident management, remote management, and system management tools to monitor, assist, and resolve user-related issues. These services include and are not limited to, providing direct support for core college technology services such as account support, hardware and software support, email support, and connectivity issues. Must be able to quickly become familiar with University Identity Management tools, student information systems, and other University Enterprise Systems. This position will also be expected to collaborate with other College of Business stakeholders, CoB ITS, and Nebraska ITS regularly.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://www.unl.edu/equity/notice-nondiscrimination.
Minimum Required Qualifications
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://www.unl.edu/equity/notice-nondiscrimination.
Associate’s degree in computer technology or related field plus one year of computer support or related experience; equivalent education/experience considered. Experience must include working with Windows operating systems, software and hardware. Experience with the full suite of Microsoft Office products. Experience must demonstrate strong customer service, communication, and problem-solving skills. Knowledge of computers, tablets, mobile devices, and audio/visual equipment. Demonstrated ability to lead a project or team effectively.
Preferred Qualifications
Computer support experience in an academic environment. Experience working with client management tools. Experience training or familiarizing end users on technology solutions. Experience working with vendors or third-party servicing for technology solutions. Knowledge of wireless connectivity procedures. Experience with Mac operating systems, software and hardware.
Posted Salary $19.18/hr. minimum
How to Apply
Click on “Apply to this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach the following documents: 1) cover letter, 2) current resume, 3) list of three professional references. These will be attached as three separate MS Word or PDF documents.
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