Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) IT Site Coordinator today with Work from Home.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) IT Site Coordinator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary

Tactical issue resolution. Strategic project prioritization. Ability to communicate to top business leaders. Build relationships with Corp IT management.

Collaborates with HCA and Parallon project team members to create or enhance technology, applications, etc. The person in this role is a crucial member in the development lifecycle from discovery to implementation as they work with project team members to define and clarify requirements, design the functional solution, identify and resolve project issues, and ensure the solution meets the intended goals. The IT Site Coordinator supports the business owners in matters related to technology and application enhancements and issues. The IT Site Coordinator is considered to be the subject matter expert and liaison between HCA/Parallon ITG and the business.

Works with the support and direction of IT and business leadership to develop an understanding of both technology and business needs which require IT solutions for a specific business areas. Works with other key project team members to define requirements, manage requirements, design the functional solution, identify and escalate project issues, and ensure the IT solution meets the business need.

Ensures IT support for day to day business needs.

Duties include, but are limited to:

• Serves as liaison between business owners and HCA/Parallon ITG
• Support IT Site Leadership
• Work across Field IT and Corporate Services to build relationships and resolve issues. Build network of relationships to draw upon for business expertise that may be required in key areas.
• Handle strategic projects. Define project requirements by identifying milestones and phases
• Write detailed description of business goals, user needs, computer program functions, and steps required to develop or modify applications and technologies
• Participate in activities which improve departmental and organizational performance
• Successful experience in understanding end-user business perspective and translating to create user models, use cases, user interface designs, and business process improvements.
• Communicate with Service Center Senior Level leaders, business leaders, etc. (both written and verbal). Ability to communicate clearly and concisely in a variety of media
• Identify, monitor and drive issues to resolution
• Escalate tactical issues
• Point of contact at site for technology innovations
• Ability to help prioritize tasks amongst long term strategic projects and short-term escalations
• Take ownership of responsibilities, working individually or with teams to accomplish goals
• Use IT systems of record to manage work
• Manage work in ServiceCentral (INC, RITM, SCTASK, PRB, KBs)
• Understand overall priority when items are in queue
• Help to organize, structure and rollout implementations at the SSC
• Be forward thinking and anticipate future SSC needs. Articulate them to corporate service teams
• Identify trends related to issues
• Participate in Huddles in a matrixed organization. Team in Huddles across SSCs with Directors to triage and prioritize daily work
• Strong collaboration, facilitation, data analysis and negotiation skills
• Performs other duties as assigned
• Maintains and protects confidentiality with regard to all aspects of patient care
• Maintains professional knowledge by attending educational workshops; reviewing professional publications; participates in professional societies

Knowledge, Skills, & Abilities

• Solid collaboration, facilitation, and negotiation skills
• Detailed oriented and analytical with good organization skills
• Must have the ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment
• Strong problem and issue resolution experience
• Possess good written and verbal communication skills and be able to communicate effectively with individuals at various levels within the organization
• Ability to multi-task, given various assignments, assisting management in prioritization of tasks
• Highly motivated and be able to work independently with little supervision
• Must have strong documentation skills, organization skills, and the ability to interact with team members cross-functionally
• Demonstrates a customer orientation; establishes and maintains strong relationships with business owners and develops a diverse network of relationships with various stakeholders
• Creates deliverables independently and manages approvals.
• Leads in communicating requirements to development, testing, education and training teams
• Supports the implementation of projects and release work, including pilot training and initial field communication
• Identifies impact to other solutions or projects, and works with other Product Analysts and stakeholders to identify options and recommendations
• Provides operational support for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with CSS and development
• Coordinates and assists in prioritizing new enhancement requests through user story reviews
• Understands the business implications of technology decisions

EDUCATION

• Bachelor's degree in related field of study required
• Equivalent relatable experience may substitute degree preference

EXPERIENCE

• Minimum of 2-4 years of relevant business or IT experience
• 1+ years of experience on increasingly challenging projects in business or IT systems
• Experience in Microsoft Office (including Word, Excel, and PowerPoint), and Microsoft Visio required
• Familiarity with technology terminology or methodology or project management required

Candidate must live or be willing to relocate to the Richmond, VA area. Position is in office, Monday - Friday with core hours 8:30 am to 5:00pm.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our IT Site Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.