Job Description

The ITOP S3 position ensures efforts are in alignment with Business Technology Solutions, within OSUWMC IT, to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives.

As a ITOP S3 you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software as well as developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility.

While achieving availability and performance objectives by providing analysis, design, support, and implementing projects you are sure to be consistent with the company's policy and procedures.

Job Responsibilities

• Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication.
• Contribute to a positive team atmosphere.
• Innovate and create value for the customer.
• IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations.

• Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE
• Administrator of Single Wire Informa Cast
• Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE
• Administrator of Cisco AV endpoints, TelePresence, TPMS

• Collaborate with colleagues to support company and departmental goals and objectives
• Assists in the development and maintenance of network communications including work from home or disaster recovery agents
• Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives
• Assist in the development and deployment of infrastructure solutions for networking, communications and VOIP
• On call rotation as part of the Communication’s Team responsible for telephony system

Minimum Requirements

Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable. 4 years of relevant experience managing and maintaining Cisco Telecom and Video Infrastructure. CCNA certification preferred.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!